Job Duties and Responsibilities (Essential Job Functions)
Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.
- Responsible for ensuring accuracy in the MLS listings from the Property Management team and posting listings to our website. (20-30%)
- Managing property management calls (Property managers, tenants, landlords, sales agents, vendors) and directing callers to the appropriate parties. (30-40%)
- Process all application screenings for the department and present applicants to Property Managers and Sales Agents. (30-40%)
- Perform any additional responsibilities as requested or assigned. (0-5%)
- Responsible for speaking with and assisting any walk-in customers or clients, which may include tenants, property owners, and prospective applicants.
Performance Expectations- Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
- Perform responsibilities as directed, achieving desired results within expected time frames and with a high degree of quality and professionalism.
- Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
- Demonstrate the behavioral and technical competencies necessary to complete job responsibilities effectively. Take personal initiative for technical and professional development.
- Follow the company HR Policy, the Code of Business Conduct, and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
Qualifications Education:
- Minimum of high school diploma or the equivalent.
Experience:
- One to three years of clerical or administrative experience strongly preferred.
Knowledge and Skills:
- Knowledge of Residential Property Management business is helpful.
- Have MLS experience entering properties and managing status changes.
- Have experience with Skyslope or other similar paperless software.
- Have experience with AppFolio Property Management software.
- Strong computer and keying skills.
- Self-motivated, organized, and detail-oriented.
- Ability to work independently and to prioritize and handle multiple tasks and projects concurrently.
- A flexible schedule may require the ability to work evenings and weekends.
- Effective oral and written communication skills, interpersonal skills, a customer-service focus, and the ability to work as a member in a team-oriented environment.
Equal Opportunity Employer Equal Opportunity Employer
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