POSITION SUMMARY Ability to interpret investor guidelines to ensure proper delivery of loan files and perfection of lien status. Provides support when needed to post closing on mortgage/consumer file handling. Responsible for training new employees on post-closing mortgage/consumer loans.
ESSENTIAL REQUIREMENTS - Audits mortgage loan files, including USDA, VA, FHA, and HOP, verifies the accuracy and completeness of all loan documentation necessary for loan delivery. This includes but not limited to appraisal, title work, insurance, and income documentation. Verifies mortgage loan software input is accurate and complete.
- Supports post-closing on complex mortgage loan file audits such as USDA, VA, FHA, and HOP loans as well as files for out-of-state properties.
- Responsible for training newly hired employees and leads by example in knowledge, attitude, and accuracy. Maintains training materials and standard works to ensure these are updated with most recent processes.
- Responsible for ensuring all time-based items deadlines are met, managing emails and calls.
- Acts as back-up for manager as needed, i.e., review item for Compliance accuracy, approves My Pay requests, approves GL ticket entries.
- Maintains dashboards assigned and leads status discussion of loans with manager as needed.
- Interacts with customers, originators, title companies, and insurance agents, when needed. Ensures follow-up with these parties on missing items.
- Responsible for the completion of all compliance training related to the position.
- Must understand all applicable laws and regulations that apply to the position and complies with the requirements.
NON-ESSENTIAL FUNCTIONS Performs all other duties as assigned.
EXPERIENCE/SKILLS - Two (2) or more years of experience in an office environment preferred.
- Proficiency in MS Office software (Excel, Word) is essential.
- Good organizational skills.
- Analytical and problem-solving skills with attention to detail.
- Able to prioritize workload and handle multiple competing tasks and demands.
- Ability to meet deadlines.
- Ability to handle multiple tasks in a fast-paced environment.
- Good written and verbal communication skills.
EDUCATION High School Diploma/GED required.
TRAVEL REQUIREMENTS Minimal or occasional travel for meetings, projects or training as needed.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.
EQUIPMENT MS Office PC, fax, phone and standard office equipment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)