The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks.
Can independently manage tasks such as returning resident calls, tracking verifications, updating case statuses, and scheduling appointments with minimal supervision.
Have strong data entry skills, and the ability to follow and document casework processes accurately can contribute to a higher placement within the salary scale.
Position: Administrative Assistant
Pay: $22 - $32 depending on experience
Number of Individuals: 10
Duration: 3 to 6 months
Responsibilities:
1.Returning Resident Calls and providing Status Updates
- Receive call assignments from the supervisor daily. Use MAXIS and METS case notes to check the status of the case before returning calls.
- Use call scripts or talking points to ensure clear and consistent messaging to residents.
- Document the call outcomes in Case note or a tracking sheet
2.Tracking and Following Up on Missing Verifications
- Review case notes for missing documents. Call residents to remind them of required verifications and explain the submission process if needed.
- Notify the assigned eligibility specialist when verifications are received.
3.Scheduling and Confirming Appointments
- Coordinate with the worker to identify residents needing appointments (e.g. missed SNAP interviews or follow-ups)
- Contact residents to confirm the appointment date and time.
4.Data Entry and Case Status Updates
- Input basic data for pending applications (e.g., contact information, verification status) into MAXIS.
- Update case notes to reflect follow-ups, received documents, and call attempts
- Ensure case statuses are current
Position Requirements
- Education: High school graduation or equivalent
- Experience: Two years' experience in Administrative Assistant role working directly with clients
- Equipment to be used: County issued laptop, scanner, and county issued soft phone with direct phone number
- Software to be used: County case file management system, CaseWorks and State systems, MAXIS, and METS
Position Location in person: Saint Paul, MN
Hours: Business Hours, 40 hours per week
Please note this is fulltime but short-term assignment (3 -6 months). If interested, please send resume and cover letter to