General Security, Inc., one of the nation's leading security companies, is seeking
Full-time Administrative Assistant for our North Chesterfield, VA office. Candidate must thrive on the challenge and pride of delivering superior customer service.
Responsibilities to include:- Handling calls, answering direct inquiries in a timely and customer-centric manner with consideration for the company's efficiency, productivity, and profitability guidelines
- Handling various types of customer inquiries
- Proactive service calling
- Job and Service billing
- Document and update customer records based on interactions
- Send out emails and letters to customers, follow up on their response
- Scheduling customers appointments
- Payment reminder phone calls
- Working on special projects as needed
- Make outbound calls to customers, vendors and service techs
- Scan files and attach to customer accounts
- Handle new and current customer calls, using professional tone and exceptional judgment
- Provide basic information about products and services
Qualifications:- Qualified candidates will be energetic, professional, possess customer service skills, and have a desire to succeed.
- Minimum 3 years proven success
- Excellent phone and customer relationship skills
- Working knowledge of computers and comfortable with Microsoft Office (Excel, Word, Outlook)
- Passionate about creating excellent customer experiences and building both internal and external relationships; good team player
- A self-starter and results oriented with the ability to see multiple tasks through to completion
- Demonstrates a high degree of integrity and professionalism
- Excellent verbal communication skills
- Organized and detail oriented
- Calm demeanor
- Strong Work Ethic (Punctual, on time, attendance, dependability, etc.)
- Must have reliable transportation