HOTV's Bridge Housing provides a safe, low-barrier, and supportive 24-hour residence to persons experiencing homelessness. Clients receive shelter, food, and case management services. Working under the supervision of the Bridge Housing Program Manager, the Administrative Assistant fulfills the mission of the Hope of Valley Rescue Mission by successfully providing direct support to homeless participants in HOTV's Bridge Housing Program.
Duties and responsibilities
- Responsible for greeting and directing all individuals experiencing homelessness who access the Bridge Housing facility
- The receptionist will answer the main phone line, take messages, and answer any questions participants may have regarding services
- The receptionist will work with case management team to facilitate intakes and appointments
- The receptionist will print Clarity cards for all new intakes.
- The receptionist will scan/manually enter services for existing clients (daily bed service, etc.)
- Responsible for basic data entry
- Responsible for completing and submitting reports as needed
- Responsible for ensuring that visitors sign in and out
- Responsible for maintaining records and logs
- Responsible for monitoring the surveillance system and report any issues to security and management in a timely manner
- Responsible to call 911 in the event of an emergency
- Responsible to complete incident reports as necessary
- Responsible to complete and maintain current documents required for the client files
Other duties include
- Interact with participants in a professional manner
- Attend and participate in Team Meetings, Trainings, etc.
- Responsible for maintaining thorough and accurate records in both written form (hard copies) and through the Homeless Management Information System (HMIS) is required
- Submitting reports, documentation and connecting with outside agencies
- Establish and/or maintain good rapport and working arrangements with co-workers, including the management team and other staff
- Uphold all HTM and LAHSA Rules, Regulations, and Policies.
- Other duties as assigned
Qualifications
- Understand and support the mission statement of Hope of the Valley Rescue Mission
- High school diploma or GED
- 1-2 years' experience as an Admin. Assistant or Secretary
- 1 year working with the homeless or similar population preferred
- Must possess solid proficiency of Microsoft Office Suite
- Excellent verbal and written communication skills. Must possess basic grammar and spelling skills
- Possess the necessary initiative, adaptability, and responsibility to work with minimum supervision
- Excellent time management skills. Must possess the ability to meet deadlines and work with attention to detail
- Must possess excellent problem-solving skills
- Ability to interact with others professionally
- Knowledge of Harm Reduction and Trauma Informed principles
- Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness
- Valid CPR/First Aid certification or ability to obtain within 30 days of hire
- Must be TB-cleared prior to hiring
- A criminal background check is required
- Local travel may be required
- A Valid CA driver's license is required
Working conditions
• Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
• Ability to operate a computer, fax, and telephone.
• Ability to lift to 25 lbs.
• Some night and weekend hours are required.