Administrative Assistant The Administrative Assistant schedules technician appointments at customer sites and facilitates communication among technicians, customers, and the company. Will assist Office Manager with Administrative tasks such as Data entry in Microsoft Word, and Excel.
Primary responsibilities: - Maintains the HVAC Service technician, and electrician schedules and dispatches electricians as service calls are completed.
- Schedules technician, HVAC or electrician return trips with customers to complete jobs after arrival of parts.
- Maintains customer database, ensuring complete, accurate, and updated entry of information
- Responds to customer inquiries regarding company schedule and requested lead times, and general inquiries.
- Responds to Electrician and HVAC Technician requests both by online and phone.
- Follows up and schedules preventative maintenance service appointments.
- Always maintains a professional image by:
- Following safety policies and procedures.
- Abiding by ALL standards of performance and code of ethics.
- Maintaining a courteous demeanor with all customers and associates.
Required knowledge, skills and abilities: - Minimum one year of experience in related industry dispatch and coordination.
- Geographical knowledge of the service area and/or map reading skills.
- Advanced communication and customer service skills.
- Experience in using Microsoft Word and Excel.
Schedule: Monday - Friday (8:00AM - 4:30PM)
Pay Rate: $20.00 - $22.00 Per Hour Based on experience
Compensation / Pay Rate (Up to): $20.00 - $22.00 Per Hour