1st shift: 9:00am-6:00pm
Monday-Friday
One Saturday out the month
9:00am-1:00pm
$14.00-$20.00 DOE
Key Responsibilities: - Monitor accounts to identify overdue payments.
- Contact customers via phone, email, and written correspondence to collect outstanding balances.
- Negotiate payment arrangements and settlements in line with company policies.
- Maintain accurate and up-to-date records of collection activities in the system.
- Collaborate with internal departments (e.g., Sales, Customer Service) to resolve billing disputes.
- Recommend accounts for escalation, legal action, or write-off as necessary.
- Prepare and analyze aging reports and other collection metrics.
- Ensure compliance with all applicable laws and regulations regarding debt collection (e.g., FDCPA).
- Provide excellent customer service while maintaining firm collection practices.
Qualifications: - High school diploma or equivalent
- Proven experience in collections, accounts receivable, or a related field.
- Strong negotiation and communication skills.
- Proficiency in MS Office (especially Excel) and accounting software (e.g., QuickBooks, SAP, NetSuite).
- Ability to handle difficult conversations with professionalism and empathy.
- Strong organizational skills and attention to detail.
Preferred Skills: - Knowledge of credit and collections laws and regulations.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.COMM 137