Administrative Assistant

Office Assistant Job Description

The Office Assistant performs all office administrative tasks related to customer calls, job management, tracking, and customer satisfaction activities. They will have additional general office responsibilities such as: drafting correspondence, filing, and creating reports.

As a valued SERVPRO franchise employee, you will receive a competitive pay rate, with the opportunity to learn and grow. There are multiple training and development programs available to all employees, which can lead to receiving industry certifications.

If you thrive in a dynamic and fast-paced environment, while possessing the ability to adapt to changing priorities, we invite you to apply for this exciting opportunity today.

Primary Roles and Responsibilities

Receive, enter calls and beacon properties

Perform excellent customer service

Receive general phone calls and greet visitors

Prepare job folders

Perform weekly customer call backs

Prepare written correspondence with customers

Assist marketing department with CE class promotions/registrations, general marketing projects

Required Qualifications

Typically, two or more years of administrative or office-related experience

Excellent verbal and written communication skills

Polite, confident, and excellent customer service skills, including listening and questioning skills

Ability to remain calm and professional during tense or stressful situations

Excellent organizational skills and strong attention to detail

Capability to work in a fast-paced, team-oriented office environment

Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)

Desired Qualifications

Customer service experience, quality assurance

Experience providing admin support in cleaning, restoration, or construction service industry

Ability to multi-task

Formal Education/Training

Minimum of high school diploma or equivalent

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. This is not a remote position.

Normal Working Hours, Additional Working Hours and Travel Requirements

This is a full-time position working 7:00 a.m. - 4:00 p.m., Monday through Friday. This position may require longer hours, and some flexibility in hours may be needed dependent upon the business needs. There is some flexibility with start/end times.

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise's attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.