Administrative Assistant

Benefits:

401(k)

Employee discounts

Paid time off

Benefits/Perks

401k

Paid Time Off

EAP Benefits

6 Paid Holidays

OBJECTIVE

The Administrative Assistant will assist in the ongoing growth and organization of Elevation Individual and Family Therapy PLLC. This position is ideal for an individual who is organized, detail-oriented, innovative, tech-savvy and friendly.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Greet patients, check them in, and help them get comfortable upon arrival to the office

Answer and return incoming client phone calls, messages, and emails

Schedule client appointments

Verify client insurance benefits

Obtain prior authorizations, as needed

Collect client payments (co-pays, co-insurances, etc.)

Enter payments received by clients or pay sources

Complete appointment verification calls to clients prior to scheduled appointments

Coordinate with internal team and external sources regarding client billing

Entering data/information into the scheduling/electronic health record system

Manage inventory and supplies

Perform clerical tasks including, but not limited to:

Copying and faxing documents

Scanning/uploading records into EHR system

Drafting forms and documents

Organizing office supplies and documents

Receiving and filing mail, as well as sending outgoing mail

Mail patient billing statements

Assist in the regular auditing and maintenance of client charts and company documents

Provide superior customer services to clients and staff through written and verbal communication in a timely manner

Maintain general appearance and cleanliness of common areas (sanitize common areas, refill snack container, etc.)

Under the direction of administrative manager, contact insurance companies and referral sources as needed regarding questions, billing discrepancies, or any other concerns presented by clinical team

Provide effective communication to all staff and employees

Respond to internal and external emails in a timely fashion, within 24 hours upon receipt of email

Other tasks as assigned by administrative manager or CEO

REQUIREMENTS

Must have completed a minimum of a high school diploma or GED

Experience with office management, preferred

Effective communication skills

Excellent problem-solving skills

Ability to interact effectively with all internal and external customers

Proficient in Microsoft Office Suite or related software

Excellent organizational skills and attention to detail

Skilled at establishing and maintaining positive and effective work relationships with coworkers, clients, members, providers, and other business partners

Excellent analytical, decision-making, and problem-solving skills

Ability to lift 10-15 pounds

Some evening and weekend availability required

COMPENSATION: Starting at $16/per hour

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