Position Summary The Administrative Assistant II - Learning and Development will provide clerical and administrative support for the Learning & Development Department. This position reports to the Learning Experience Manager.
Essential Position Functions - Provides general administrative assistance and support for manager and department
- Assists with preparation of presentation and communications from the Learning and Development
- Assists in organization, maintenance, scheduling, and facilitation of Learning and Development
- Assists with receipt management and credit card allocation for department
- Assists management with compiling peer feedback and self-assessments for department performance reviews.
- Supports management with UKG functionality and ensures accuracy of staff vacation
- Aids manager in Outlook calendaring and e- mail
- Assists with the scheduling of training sessions and events, including travel arrangements/notifying all relevant parties.
- Takes responsibility for ensuring all training rooms/venues, and equipment are booked for training
- Sends out appropriate pre & post-course information to participants/managers in advance of training courses.
- Prints support materials/handouts for training courses, and assisting with the creation or formatting of these where relevant.
- Sends out course evaluation (feedback) questionnaires following training courses and compiling / communicating feedback to the training facilitator.
- Assists trainers as needed including possible facilitation and assistance in training
- Assists with end user technical Provide timely correspondence to all concerns and requests within same day.
- Provides troubleshooting assistance for users regarding logging in to the LMS and accessing
- Troubleshoots and resolves issues relating to system functionality and software
- Serves as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services.
- Answers questions and addresses concerns regarding e-learning from end-users and administrators
- Maintain e-learning course catalog and make revisions as necessary.
Education & Experience High school diploma or GED and 1-2 years of experience in a customer service or administrative assistant role required, or any combination of education and/or experience which would lead to the ability to perform the essential job responsibilities of the position. Bachelor's degree in business or healthcare administration preferred.
Expected hourly range for this position depending on experience:
$24-$28 USD
Compensation The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to education, job-related knowledge/skills, experience, geographical location, and internal equity.
This position is also eligible for incentive pay in accordance with the terms of the Company's plan.
Company Benefits Willamette Dental offers the following benefits for this position, subject to applicable eligibility requirements: medical, dental and vision insurance, tuition reimbursement, flexible spending accounts, 401(k) retirement plan with 5% match, accidental death and dismemberment insurance, life insurance, voluntary disability insurance, commuter benefits, two complimentary pairs of Fig scrubs (clinical roles), and employee assistance program.
Paid Time Off (PTO): Eligible employees will accrue a minimum of 120 PTO hours per employment year in addition to seven paid holidays annually. The Company's PTO program combines vacation and sick leave, which is more generous than Washington State's Sick Leave Law.
Physical Requirements The work is primarily performed while sitting and/or standing, but will require occasional walking, bending, stooping and carrying light items such as papers, books, or other supplies. The incumbent uses a computer and other standard office equipment to complete tasks.
Willamette Dental is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to an individual's race (including physical characteristics historically associated with race), religion, color, age, sex (including pregnancy), national origin, veteran status, disability, marital status, genetic information, sexual orientation, gender identity, pregnancy-related condition, or any other classification protected by applicable federal, state or local laws.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
This position may be exposed to PHI in the course of his/her duties, and will handle protected information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).