Administrative Assistant
Reports to Broker/Owner
Job Overview
The Administrative Assistant is the backbone of the organization supporting the Broker & Owner of a fast-paced growing Real Estate Brokerage. They are the gatekeeper of the customer's interaction and experience. Their job is to answer questions for all aspects of the company and route inquiries to the appropriate person/agent. They ensure the day-to-day operational items are handled while maintaining positive relationships with agents and clients. They are responsible for creating and distributing content on different platforms with a focus on driving growth for the company. They will be proficient in various cloud-based systems supporting the business of the company and agents and assist in troubleshooting.
Requirements:
- Proficient in Microsoft Office Suite
- Proficient in the use of social media for advertising, including Facebook, Instagram, LinkedIn & Google Business
- Excellent in written and verbal communication
- Detail oriented
- Able to work independently and self-manage completing tasks in a timely manner
- Able to solve problems independently and work well with others to find solutions.
- Able to receive constructive criticism with a goal for bettering skill development
- Must have a desire to learn, grow and contribute to the greater good of the organization
Responsibilities & Duties
- Responsible for opening/closing each day, keeping office tidy
- Greet guests in a welcoming and professional manner
- Establish relationships and build rapport; provide outstanding customer service
- Answer and direct incoming communications accordingly
- Manage inventory & stock of office items
- Efficiently & promptly communicate with agents and clients
- Create content for & manage social media platforms
- Create & Provide marketing materials for agents
- Design and implement marketing campaigns as directed
- Manage company websites - simple editing through templates
- Create presentation materials for meetings/trainings and distribute accordingly
- Simple Video editing and distribution
- Organize and maintain office equipment (printer, fingerprint scanner, phone system, etc.)
- Track & report on overall market data and office sales data preparing weekly reports & graphics - understanding of Excel Formulas & Graphing necessary.
- Provide administrative support as needed
- Create materials for events & make sure all promotional items are stocked
- Assist with agent onboarding & offboarding
- Audit and ensure all office records are complete and reported properly through various office systems.
- Assist with the Broker's transactions (to include correspondence, scheduling, etc.)
- Liaison for troubleshooting errors between company, agents and system providers.
Working hours are Monday-Friday 9:00am - 5:00pm. 6 days of PTO for Major Holidays. 3-month probationary period. 5 vacation days and 5 personal days after 1 year of employment.