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Core Values - Adhere to the core values of Resource Property Management: Honesty, integrity, respect, and courtesy are the cornerstones by which our company functions. We value all clients and strive to provide professional and efficient management services.
Competencies - Results Driven Management
Core Duties, Responsibilities and Essential Functions - Provide excellent customer service to board members, owners/residents courteously, timely and efficiently.
- Return all calls and emails within 24 hours.
- Resolve problems within the bounds of your authority to ensure customer satisfaction or function as "gatekeeper" and route call to appropriate party at RPM.
- Report emergencies to Association Manager or RPM Executive Team Member immediately.
- Check phone messages and promptly return calls. When out of office, Ensure Mgr. sets email autoresponder.
- Utilize Vantaca for management of the community. Includes updating After Hours to record changes, processing Violation letters, logs, and other correspondence in a timely manner, generally within 48 hours.
- Upload documents to Vantaca (meeting minutes, etc.) and Homewise in a timely manner.
- Scan/email all invoices (in black & white) to the A/P department on/by 1st day of the check run.
- Assist Manager with timely preparation of board and meeting packets.
- Mail, email or upload monthly financial reports to the board within 24 hours of receipt.
- Track annual report filings, elevator certs, pool permits, etc.
- Process sales and lease applications, etc.
- Process Associations mail-outs.
- File association records and purge files annually. Records may NOT be destroyed without board approval.
- Prepare and update a Hurricane/Emergency Preparedness manual annually.
- Contact vendors as needed to make necessary repairs as per manager's direction.
- Order supplies as directed.
- Inspect property, if necessary, in the absence of Manger or maintenance staff.
- Report payroll to RPM HR Department timely 2x per month as scheduled.
- Keep manager informed of all issues.
- Special projects or other duties that may arise from time to time.
Working conditions and Physical requirements - Must be able to work under pressure, meet deadlines, while providing exemplary customer service.
- Ability to perform the essential job functions safely and successfully with RPM's internal procedures and policies as well as all related employee handbooks and training/safety manuals.
- Maintain regular, punctual attendance consistent with RPM policies & practices.
- Lift and carry up to 20 pounds
- Must be able to talk, listen, and speak clearly on telephone.
Date Posted: 13 March 2025
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