Purpose of this position The purpose of this position is to provide clerical supportto home care department personnel and to provide all facility contacts withprompt, courteous attention to their requests. This position performssecretarial duties, record keeping, administrative detail and follow-upfunctions to assist administration.
Duties and responsibilities include, but are not limited to:
- Assist the Home Care Manager in planning, developing, organizing, implementing, and performing administrative procedures
- Create monthly schedules for both caregivers and clients. As needed, ensure that all shifts in monthly schedule are filled
- Maintains long term care insurance billing, processing, and verifying of insurance information monthly
- Conducts rolling audits of WHH client files
- Field incoming calls, maintain referrals forms and submit home care intake forms to RN and Home Care Manager as needed
Qualifications:
Graduate from high school
Associate degree in office technology or equivalentexperience
Courses in medical terminology preferred
Minimum typing speed of 45 wpm with high degree of accuracy
3-5 years secretarial experience preferred
Delegation of authority Authority is delegated to the individual in this positionto:
- screen telephone calls and route to the appropriate individual or department
- answer all questions promptly, courteously and accurately
- route all deliveries to appropriate departments
- obtain information, when appropriate and relay information to appropriate individual(s)
- take referrals and complete information on home care intake form to provide to home care RN
Hiring Manager
Jessica Pretz, Home Care Manager-
Warm Hearth Village A Nonprofit Community
Our Mission: Fostering a person-centered approach to agingin an inclusive environment that redefines retirement.
Our Vision: To nurture a transformative culture where peoplelive and work in community, knowing their contributions are essential to oursuccess.
Our Values: Innovation, Community Collaboration, Passion, Inclusivenessand Ethics.