Administrative Assistant

Salary: $24.22 Hourly
Location : Anchorage, AK
Job Type: Full Time
Job Number: 2025-033
Department: Alaska Railroad Corporation
Opening Date: 03/19/2025
Closing Date: 4/2/:00 PM Alaska
Position Open To: Bargaining Unit Only
Bargaining Unit: RR - Alaska Railroad Workers
Range: WC07

Job Description
PURPOSE OF POSITION: Provide mail services to ARRC and procurement and payables support to the IT Department. Maintain phone coverage for the IT Service Desk, and open tickets for end users.
MAJOR DUTIES AND RESPONSIBILITIES:

Answers Service Desk Calls using the Call Center. Opens tickets for Service Desk Technicians, recording end user requests and incident information into the ticketing system. Escalates urgent tickets to the Service Desk staff.

Coverage for mail room operations. Picks up and delivers mail from/to the U.S. Post Office on a scheduled basis. Sorts and delivers incoming mail, inter-departmental distribution, parcels and other materials to ARRC departments of 400+ employees in approximately 40 Corporation locations. Conducts daily mail/distribution runs to Anchorage offices. Collects, weighs, and affixes postage, maintains appropriate records regarding postage, registered mail, certified mail, parcels and other mail requiring special handling; maintains an inventory of mailing supplies; keeps work areas orderly, clean, and safe; ensures proper care in the use of equipment and supplies; responsible for scheduling and overseeing all equipment maintenance and repairs.

Processes requisitions and invoices for the IT Department, using JD Edwards and other systems. Follows up with procurement, AP and management to ensure the timely payment of bills.

Orders, receives, and further distributes materials and supplies upon request.

Contributes to the team effort by providing other administrative support as needed.
Factor 1 - Knowledge Required

Requires knowledge of ARRC procurement practices and the use of JD Edwards to submit requisitions. Basic computer knowledge, including the use of Microsoft Excel and Word. Basic understanding of computing environment and the ability to transcribe end user requests via the phone.

Factor 2 - Supervisory Control

Works under the direct supervision of the Service Desk Manager. Incumbent plans work, sets priorities, and completes work assignments on a wide variety of requests using own initiative. Supervisor is available to resolve any conflicting priorities, significant deviations or unusual situations. Completed work is reviewed from the standpoint of overall effectiveness, timeliness and conformance, and feedback from ARRC employees.

Factor 3 - Guidelines

Procedures for performing the work are established by corporate administrative instructions, policies, standards and practice, and work directions for application to specific cases or problems.

Factor 4 - Complexity

Incumbent is responsible for managing the invoices and requisitions for a variety of purchases, including pre-paid licensing which can be moderately complex in nature. Incumbent will be required to record end-user requests and incidents into tickets for the Service Desk Technicians and therefore should be able to learn the names and functions of the software utilized in different departments at ARRC as well as learn the ticketing system.

Factor 5 - Scope and Effect

Work is essential to the operation of the Alaska Railroad IT Department and its end-users, interacting with end users of all levels at the corporation.

Factor 6 - Personal Contacts

Contacts are made with ARRC employees, in particular the IT department and vendors.

Factor 7 - Purpose of Contact

To record information about an end user request of the IT Department. Provides information about the status of invoices to IT management, procurement, vendors and AP. Provides information about mail services to ARRC employees and contractors.

Factor 8 - Physical Demands

Work is primarily sedentary; however, may be involved in mail room duties or print shop duties that require bending and lifting mail pouches or box paper that weigh up to 50 pounds. Requires constant alertness and mental agility to the call center duties with procurement duties. Dexterity, coordination, and/or the ability to use a computer keyboard and read a video display terminal on a regular basis is required. Drives a vehicle to expedite and distributes Anchorage bowl mail.

Factor 9 - Work Environment

The work environment is generally clean, inside buildings, with limited exposure to dust, fumes, odors and noise. The ability to work independently, as well as working closely with others is required. For the mail run, will be required to travel to different facilities within the Corporation. Mail and distribution coverage requires exposure to the elements.
Minimum Qualifications
High school diploma or GED is required. Two years of general office experience is required. Must be proficient in Word and MS Excel. Requires familiarity with JD Edwards. Required to type 40 wpm. Experience with computer based email messaging, appointments, and calendar applications required. Must be able to lift up to 50 pounds. Must possess a valid driver's license.

Additional Required Information

PLEASE BE SURE TO INCLUDE ANY REQUIRED AND DESIRED QUALIFICATIONS IN YOUR APPLICANT PROFILE AND COVER LETTER . If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment and whether full- or part-time. Your application will be closely reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant will not advance to the interview and selection phase of the recruitment.
NOTE: If selected, all applicants MUST submit a copy of a current drivers record that reflects the last three (3) years of driving history . The driving record must be dated within four months of the closing date of the job bulletin. Applicants may either attach a copy of their driving record to the application or fax it to the Alaska Railroad Human Resources Department, ( 907) .
Contact Information

Alaska Railroad Human Resources Department
E-Mail:
Mailing Address: P.O. Box 107500, Anchorage, AK
Street Address: 327 West Ship Creek, Anchorage, AK
Fax Number:
Alaska Railroad Corporation Benefits
The following briefly describes the main benefits available to regular employees of the Alaska Railroad Corporation. Actual benefits differ by bargaining unit.

Retirement Plans
ARRC Pension Plan - Participation is mandatory. You are automatically enrolled in the Plan when you meet the eligibility requirement of your bargaining unit. Employees contribute 9% of their Earnings on a pre-tax basis. The Railroad is exempt from participation in Social Security; however, Medicare Tax is withheld. Participants vest with 5 years of eligible Vesting Service which entitles one to receive a pension benefit at retirement age.
Tier 2 Description (Employees hired after July 1, 2015)
Normal Retirement Age is age 65, however, the plan allows one to retire as early as age 60. The formula for a monthly Normal Retirement Benefits is 2% x Final Average Earnings x all Credited Service.

Early retirement, survivor and disability benefits are available for vested participants.

401(k) Tax Deferred Savings Plan - Participation is optional. You may enroll once you meet the eligibility requirement of your bargaining unit. Depending on the bargaining unit, there may be an employer match.

457 Deferred Compensation Plan - Participation is optional for non-represented employees.
Insurance and Flexible Spending Plans
All plans are optional except the RR Dental Plan for bargaining unit employees.

Health Insurance Plan
A comprehensive health insurance plan, self-insured by the ARRC and administered by Premera Blue Cross Blue Shield of Alaska. Coverage is also available for the employee's spouse and dependent children. ARRC and the participant share the premium cost. Bargaining unit employees are Eligibility after 90 days, and non-represented employees are eligible as of the date of hire.

The Railroad offers a Prefered Provider Organization plan (PPO Blue Essentials) and a Consumer Directed Healthcare Plan with a Health Saving Account (Gold Essentials). The Plans have the following features.

The Railroad also offers two dental plans.
The Railroad National Dental for represented employees.
The Alaska Railroad Optional Dental Plan for both represented and non-represented employees.
Paid Leave & Holidays

Vacation Leave -accrual per bi-weekly pay period:

Represented Employees
0-3 Years of Service = 4 Hours

Non-Represented Employees
0-3 Years of Service = 6 Hours

Sick Leave: accrues at 4 hours (Represented) or 2 hours (Non-Represented) per pay period.

11 Paid holidays

For additional information regarding these benefits, please go to
01

Do you possess a high school diploma or GED?
•  Yes
•  No 02

Do you have two years of general office experience?
•  Yes
•  No . click apply for full job details