Salary: $45,344.00 - $57,814.00 Annually
Location : Ocean City, MD
Job Type: Full-Time
Job Number: Department: Planning & Community Development
Division: PLANNING & COMM DEV
Opening Date: 05/22/2025
Job Summary SUMMARY Performs advanced administrative tasks related to Town's Rental License Program and collaborates closely with License Inspector(s), Fire Marshal's Office, Department of Planning & Community Development staff to complete rental license application reviews, schedule necessary inspections, research and document changes and anomalies in rental licenses to ensure the accuracy of rental licenses and associated database(s). Works independently to plan, organize, and prioritize tasks with minimal supervision, handling multiple priorities, including complex tasks, ensuring timely completion and delivering exceptional customer service.
Job Duties ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be
assigned.
- Coordinates the Town's rental license program, including rental licenses and business licenses for rentals and associated inspections.
- Communicates effectively with the public through in-person visits, phone calls, mail, and email as the initial point of contact for all rental license inquiries. Triages inquiries and notifies the appropriate City, County, State agency for resolution.
- Reviews property titles and tax records to verify ownership and maintains up-to-date property contact information across software platforms.
- Prepares clear, concise reports and correspondence to document inspections, complaints, referrals, and investigations, ensuring alignment with applicable codes and standards and tailoring content to the intended audience.
- Performs analytical analysis and prepares associated reports for rental license program.
- Utilizes and maintains software and database systems for license applications, scheduling, and associated inspections, and regularly monitors and corrects data entered by others in the program(s) as necessary.
- Works with Fire Marshal's Office and Department of Planning & Community Development to organize, prioritize, and schedule (as necessary) properties to meet the inspection cycle for rental properties.
- Investigates cases, prepares documentation, and provides testimony before administrative and judicial bodies as required for rental license revocation and/or civil/criminal proceedings.
- Collaborates with City and Governmental agencies to manage rental property concerns.
- Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.
Minimum Qualifications QUALIFICATIONS - To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are representative of the
knowledge, skill, and/or ability required. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Associate's degree and two years of relevant experience, or an equivalent combination of education and experience. Must possess working knowledge of computer systems and software, with proficiency in typing and data entry. Strong data analysis skills and advanced knowledge of Microsoft Office programs required, along with a minimum of 2-3 years of experience in an analytical role. Ability to manage multiple priorities simultaneously. In-depth knowledge of City Codes, MS Excel, and various software applications. Skilled in operating office equipment such as calculators, printers, copiers, scanners, and computers. Capable of reading, interpreting, applying, and explaining codes, regulations, policies, and procedures.
LANGUAGE SKILLS: Ability to read and interpret documents such as the City Code as well as technical journals and legal documents. Ability to respond to common inquiries or complaints from citizens, regulatory agencies or members of the business community. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from board and commission members, customers and the general public.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to compute rate, ratio, percent and draw/interpret various statistical graphs (bar, line, area, scatter, etc.)
REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must be able to testify in quasi-judicial and judicial hearing and trials.
CERTIFICATES, LICENSES, REGISTRATIONS: Valid Maryland driver's license.
OTHER SKILLS AND ABILITIES: -Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Finance/Permit database(s), web-based office applications and departmental records management systems, with the ability to integrate information across the programs as required.
-Knowledge in the structure, function, and operational procedures of the organizations and methods/procedures for interaction with other agencies.
-Thorough knowledge of business grammar, office practices, procedures and equipment; of the methods and techniques of commonly employed recordkeeping systems, and typing skills.
-Ability to communicate courteously, effectively and diplomatically with all contacts.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Required to lift weights up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
We offer a competitive benefits package to full-time employees including medical, dental, vision, retirement (401a & 457b), flexible spending accounts, life insurance, disability, thirteen paid holidays, vacation, personal and sick leave.
To learn more details, visit our benefits page:
01
Do you have a valid driver's license?
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Do you have an associate's degree and two years of relevant experience, or an equivalent combination of education and experience?
Required Question