Description
We are seeking a detail-oriented Administrative Assistant to support Ophthalmology's Cataract and Refractive Surgery clinic in Westwood. This role plays a key role to ensure efficient clinic workflows and a positive patient experience. Responsibilities include, but are not limited to:
- Check patients in and out
- Screen incoming calls and schedule patient appointments
- Collect payments
- Assist with billing preparation and obtain authorizations
- Process medical records requests and manage document scanning/filing in EMR
- Manage the office calendar
Salary Range: $25.60-$36.33 HourlyQualifications
Required:
- Ability to schedule, check in/out, and encounter patients in the appointment registration system.
- Understanding of basic ophthalmic terminology and familiarity with the signs and symptoms of various ophthalmic problems so as to answer patient questions and know when urgent evaluation is indicated.
- Skill in working independently and following through on assignments with minimal direction and in timely manner
- Skill in speaking clearly and distinctly in person and on the telephone to communicate to physicians, patients, staff, and other individuals.
- Excellent verbal and written English language skills.
- Ability to stay organized and adaptable in an expanding and ever-changing office.
- Ability to multi-task in a busy and stressful environment while maintaining a calm, caring, efficient, and engaging demeanor.
- Ability to set and follow through on priorities and complete work in a timely manner when there are changes in work-load, pressures, and deadlines.
- Interpersonal skills to maintain cooperative working relationships with physicians, staff, co-workers, patients, and others.
- Skill in recognizing and managing emergency situations.
- Ability to run Apple and Windows operating systems, email, web browsers, text editors, spreadsheets, calendars, EMR, etc.
- Ability to handle heavy telephone traffic and assist callers with their needs or refer them appropriately.
UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.