BioIVT is a leading global provider of research models and value-added research services for drug discovery and development. We specialize in control and disease-state biospecimens, including human and animal tissues, cell products, blood and other biofluids. Our unmatched portfolio of clinical specimens directly supports precision medicine research, aiming to improve patient outcomes by coupling comprehensive clinical data with donor samples. As the premier supplier of hepatic products, including hepatocytes and subcellular fractions, BioIVT enables scientists to better understand the pharmacokinetics and drug metabolism of newly discovered compounds and their effects on disease processes. By combining our technical expertise, exceptional customer service and unparalleled access to biological specimens, BioIVT serves the research community as a trusted partner in elevating science.
This role focuses on ensuring accurate and compliant documentation and communication within an operations team. Key responsibilities include following SOPs, IRB protocols, and regulatory guidelines; maintaining and auditing physical and digital documents; generating accurate shipping and product documentation; and supporting quality control efforts. The position collaborates with operations and customer service teams to resolve issues, improve processes, and enhance communication efficiency.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following based on-site requirements. Other duties may be assigned.
- Follow Standard Operating Procedures (SOP), IRB Protocols, and regulatory
requirements.
- Complete all process and procedure training as required.
- Ensure air bills, packing slips, manifests, and certificates of analysis are produced accurately and efficiently utilizing approved templates.
- Organize, categorize, and store physical and digital documentation.
- Perform regular audits of documents to ensure accuracy and completeness.
- Ensure that documents are legible, properly formatted, and in accordance with established guidelines.
- Work closely with the operations team on strategic initiatives and provide input on how to improve documentation processes and procedures.
- Perform shipping notifications to customers ensuring all relevant information is provided.
- Assist in the creation of product labels according to specifications, as necessary.
- Support quality control checks for all documentation and data.
- Communicate with customer service any sales order issues, including production issues and documentation issues to ensure proper customer communication.
- Continually improve communication process between different areas to reduce errors and increase efficiencies.
TRAVEL
This position may require up to 2 % travel over the course of a year.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
- High School Diploma or equivalent, required.
Certificates, Licenses, Registrations Required
Certificates, Licenses, Registrations Preferred
Other Skills and Abilities
- Proficiency in a variety of computer software programs including MS Office
- Ability to work in a team laboratory environment with knowledge or familiarity with scientific terminology.
- Ability to communicate clearly with colleagues, management, and suppliers.
- Ability to work under pressure.
Other duties may be assigned.
We offer a comprehensive benefit package for eligible team members, including medical, dental, vision, short-term/long-term disability, life insurance, hospital indemnity and accident insurance. We also provide a generous retirement plan with a company match. Eligible employees enjoy competitive time-off policies and a collaborative environment that promotes growth from within. Enjoy company-sponsored events for the entire team.
Join Us.
We can't wait to work with you. At BioIVT, we believe that diversity and inclusion are key drivers of innovation and success. We are committed to creating a workplace where everyone feels valued, respected and empowered to bring their unique perspectives to the table. We seek to build a diverse team and encourage applications from people of all backgrounds, experiences and identities.
To Learn more about our mission and team culture, click here.