PhysMED is seeking highly organized and detail-oriented individuals to join our team. We currently have the following openings:
- Bilingual New Patient Scheduler
- Billing Specialist
- Case Management
See below for the job descriptions for each position.
Bilingual New Patient Scheduler Primary Functions & Accountabilities: - Manages telephone calls as well as new patient inquiries via mail or fax; return patient phone appointment requests in a timely manner.
- Answers phones appropriately and professionally, providing excellent customer service.
- Clarifies information needed by the caller and determines the best course of action to meet the patient's needs.
- Effectively communicates with physicians, patients, and other professionals and returns phone calls promptly.
- Schedules patient's appointments in accordance with internal guidelines and physician appointment scheduling protocols.
- Collects and enters patient's demographics in the system completely and accurately
- Verifies any information necessary in preparation for office visit (e.g. if the patient has seen another physician for the same problem, if x-rays are available, etc.).
- Direct patient calls regarding medical inquires to the appropriate resource.
- Performs other duties as assigned
Billing Specialist Primary Functions & Accountabilities: - Verification of client's insurance
- Prepare and submit claims
- Monitor payments for any lapses and send out patient statements
- Reconcile payments
- Work denied claims and send appeals when necessary
- Answer billing questions over the telephone
- Performs other tasks as directed by manager
Case Management Primary Functions & Accountabilities - Answering incoming patient calls.
- Completing all new patient admissions and entering it digitally.
- Verifying relevant medical history for each patient.
- Scheduling appointments for new patients, specialist consultations, tests, and
- procedures.
- Answering and following up with phone and email inquiries.
- Sending and requesting Medical records.
- Addressing any patient complaints or concerns.
- Performing clerical work, such as filing, copying, or faxing.
- Complying with the regulations and policies of the facility.
- Other duties as assigned