Admin Assoc

City/State

Norfolk, VA Overview

Work Shift

First (Days) (United States of America) As anAdministrative Associate - Central with Sentara, you will work in the Emergency Department or Patient Registration. This position's primary duties include positively identifying the patient, collecting demographic and insurance information, and point of arrival reception. This role allows you to work with both clinical and non-clinical staff and requires excellent customer service skills. You will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click to hear Cynthia tell us about a day in the life of an Administrative Associate - Central with Sentara Healthcare.

Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve.

Job Summary

Responsible for scheduling, pre-registration/registration, insurance verification, point of arrival reception, chart preparation and revenue cycle processes for all patients. Functions in a multi-disciplinary environment, which requires the application of excellent customer service skills.

One of the following four skill levels required: One year experience in medical environment or; Completion of healthcare related certificate program or; Completion of higher level of education requirements or; Transferable skills, example: one year or more in a call center, customer service application program, etc. Qualifications:

HS - High School Grad or Equivalent (Required) Medical Office Skills

Active Listening, Communication, Critical Thinking, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, Time Management, Troubleshooting Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

In support of our mission "to improve health every day," this is a tobacco-free environment.