Admin Assistant

Job Title: Administrative Assistant

Location: Boise, Idaho

Job Type: Full-Time (Hourly)

Reports To: Operations Manager / General Manager

Job Summary:

Our growing Home Restoration Company is seeking a Administrative Assistant

to ensure seamless communication and exceptional service for our clients throughout the restoration

process. This role involves handling job intake, following up on past due jobs, and making sure customers

feel supported and informed from start to finish. The ideal candidate is organized, customer-focused, and

thrives in a fast-paced environment.

Key Responsibilities:

• Manage job intake by gathering relevant customer and project information.

• Serve as the primary point of contact for customers, keeping them informed throughout their

restoration project.

• Follow up on past due jobs to ensure timely completion and customer satisfaction.

• Maintain accurate records of customer interactions, job updates, and resolutions in company

systems.

• Work closely with project managers, field technicians, and insurance adjusters to coordinate job

progress.

• Proactively identify and address customer concerns, ensuring a smooth experience from start to

finish.

• Provide status updates and answer inquiries via phone, email, and other communication

channels.

• Assist with scheduling and coordination of job site visits as needed.

• Contribute to process improvements that enhance customer service and job efficiency.

Qualifications & Requirements:

• 2+ years of experience in customer service, preferably in the home restoration, construction, or

related industry.

• Excellent communication and interpersonal skills.

• Strong organizational skills and attention to detail.

• Ability to multitask and handle high-pressure situations with professionalism.

• Proficiency in Microsoft Office Suite, Dash, and CRM systems such as Luxor.

• Experience working with insurance claims or restoration projects is a plus.

• A proactive, problem-solving mindset with a customer-first attitude.

Pay Range: $20-25 Hourly