What We Are Looking For: The
Acquisitions Specialist is responsible for providing administrative and operational support within a dealership, focusing on ensuring smooth communication, efficient handling of tasks, and effective coordination between various departments. This role often serves as a liaison between the sales, service, and parts departments, helping to facilitate the flow of information and assisting with customer-related issues, inquiries, and requests. The acquisition specialist is expected to streamline operations and enhance the dealership's overall efficiency, ensuring customer satisfaction and supporting team members in daily activities. The ideal candidate will have the ability to communicate effectively with customers and staff and ability to work in a fast-paced environment.
About Don Ayres: Don Ayres is a premier automotive dealer and service provider, renowned for our dedication to exceptional customer service and top-quality products. We are passionate about supporting our customers and delivering outstanding service at every level.
If you're seeking a rewarding career in the automotive industry, you've come to the right place. Don Ayres Honda has earned the prestigious Honda President's Award 21 times, recognizing our excellence in sales performance and customer satisfaction.
As one of Indiana's largest and most successful dealerships, we offer exciting career opportunities for driven, dynamic, and motivated individuals. Are you ready to join us in achieving our mission of providing world-class customer service? If so, we want you on our team.
Key Responsibilities: - Provide comprehensive vehicle appraisals for customers while in for service, as well as new car trade appraisals
- Keep service and sales customers up to date on their upgrade options
- Answer customer questions and establish follow-up with sales appointments
- Assist customers interested in replacing or selling their vehicles
- Provide customers with initial product information & direct them to the appropriate dealership resources
- Present initial financing options based on customer needs
- Respond quickly to internet and phone inquiries using email, phone and live chat
- Participate in team & process development sessions keeping positive relationships with sales team and dealership management.
- Utilize CRM (Client Relationship Management) tracking system daily.
Required Qualifications: - High school diploma or equivalent
- Previous customer service experience
- Proficiency with technology and computer systems
- Excellent customer service and communication skills
- Ability to multi-task and handle a fast-paced environment
- Positive, professional, and proactive demeanor
- Valid driver's license with a clean driving record
- Must be able to pass pre-employment drug screen and background check
Preferred Qualifications: - This position is ideal for those interested and have experience in sales, marketing, or customer service.
- Proficiency with CRM software
- Ability to drive manual transmission preferred, but not required
- Detail oriented and proficient at analyzing data
- General automotive knowledge
Skills and Competencies: - Customer-focused with a friendly, approachable demeanor
- Strong attention to detail and organizational skills
- Strong time management skills and the ability to prioritize tasks
- Ability to solve problems and recommend solutions to customers' needs
- Ability totake initiative and make decisions quickly
- Ability to consistently track, monitor, and ensure that tasks, commitments, or projects are completed in a timely and effective manner.
- Ability to work effectively and collaboratively with others to achieve shared goals.
Work Environment: - This is an in-store position, working in the service and sales department in a fast-paced, customer-focused dealership environment
- This is a full-time position that would require some evening hours and some Saturday hours. Our service department is open Monday-Friday 7:00am-6:00pm and Saturday 8:30am-3:00pm.
- Ability to sit or stand for extended periods of time
- Occasional lifting and carrying of documents or supplies
- Ability to operate office equipment (computers, phones, printers, etc.)
Benefits: - Competitive pay with performance-based compensation
- Health and dental insurance
- Paid time off and holidays
- Closed on major holidays
- Short-term disability insurance
- Life Insurance
- Employee Assistance Program
- Fitness Club Discount
- 401(k) retirement plan with company match.
- Employee discounts on parts and services
- Ongoing training and career advancement opportunities
- Fast-paced, high-energy environment
- Supportive, friendly, and positive company culture
Company Culture: At
Don Ayres, our culture is built on a foundation of strong core values that guide everything we do:
Integrity, Respect, Friendship, Achievement, Personal Growth, and Community. These values are at the heart of our team-oriented environment and shape how we interact with one another, our customers, and the communities we serve.
We believe that success is built on strong relationships, collaboration, and a positive, supportive work environment. Our team-oriented culture is grounded in mutual respect and a commitment to helping one another grow. We celebrate diversity, creativity, and individual strengths, knowing that each team member plays an integral role in our shared success.
We are a close-knit, friendly group that values open communication, creativity, and teamwork. Whether you're collaborating across departments, providing the exceptional customer experience, or simply enjoying a lunch break with colleagues, you'll find that we work hard and have fun doing it.
Employee wellness, both professionally and personally, is important to us, and we support a culture where people feel valued, respected, and empowered.
At
Don Ayres, we are more than just coworkers - we are a team. We celebrate each other's successes and work together to overcome challenges. Our positive, inclusive culture is at the heart of everything we do, and we're always looking for passionate individuals who can contribute to and enhance this environment.
Any physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Don Ayres Honda is an Equal Opportunity Employer.