Job Summary
We are seeking a detail-oriented and customer-focused ACH Operations Analyst to join our team. In this fast-paced environment, the analyst will be responsible for supporting both Receiving Depository Financial Institution (RDFI) and Originating Depository Financial Institution (ODFI) functions. The role primarily involves managing and resolving ACH-related requests, supporting back-office financial operations, and ensuring compliance with NACHA rules and SLAs. This is a great opportunity for someone with strong operations experience and an interest in growing within the banking industry.
Key Responsibilities
- Handle daily ACH receiving operations and support origination functions when needed.
- Manage shared mailbox requests, including:
- Responding to financial institution inquiries.
- Reversing unauthorized transactions.
- Recouping funds to affected accounts.
- Classify and route incoming requests appropriately using Salesforce.
- Conduct research and resolve internal/external inquiries related to ACH accounts.
- Maintain documentation and ensure accuracy across all casework.
- Support stop payments, exception processing, and resolution tracking using KPIs.
- Provide excellent customer service via phone and email to internal teams and corporate clients.
- Follow and adhere to internal policies, NACHA regulations, and departmental procedures.
- Support training initiatives, including assisting new hires and contributing to the EPP migration project.
If you think this ACH Operations Analyst position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting.
Joe Schafer, Recruiter Assistant
(Call/Text)
Key Responsibilities
- Handle daily ACH receiving operations and support origination functions when needed.
- Manage shared mailbox requests, including:
- Responding to financial institution inquiries.
- Reversing unauthorized transactions.
- Recouping funds to affected accounts.
- Classify and route incoming requests appropriately using Salesforce.
- Conduct research and resolve internal/external inquiries related to ACH accounts.
- Maintain documentation and ensure accuracy across all casework.
- Support stop payments, exception processing, and resolution tracking using KPIs.
- Provide excellent customer service via phone and email to internal teams and corporate clients.
- Follow and adhere to internal policies, NACHA regulations, and departmental procedures.
- Support training initiatives, including assisting new hires and contributing to the EPP migration project.