Company Overview:
Crown Products is a leading name in janitorial and packaging supply, proudly serving businesses across various industries for over 90 years. Our commitment to quality, reliability, and customer satisfaction has made us a trusted partner for organizations seeking efficiency and cleanliness in their operations.
Position Summary:
We are seeking a detail-oriented and proactive Accounts Receivable Specialist to join our Finance team. This role is crucial to maintaining the financial health of the organization by ensuring timely customer payments, resolving invoicing issues, and maintaining accurate financial records. The ideal candidate will have strong communication and analytical skills and be comfortable holding customers accountable when it comes to invoicing.
Key Responsibilities:
- Ensure timely collection of payments to meet company cash flow goals.
- Initiate and respond to customer communications through phone and email, with an emphasis on direct follow-up calls.
- Manage and maintain an accurate list of customer accounts and contact details.
- Investigate and resolve any delayed or outstanding invoices through internal research and customer outreach.
- Reconcile customer accounts and promptly identify any payment discrepancies or unapplied credits.
- Monitor customer accounts to track missed payments and overdue invoices.
- Prepare aging reports and escalate delinquent accounts per company protocol.
- Collaborate with sales, customer service, and other internal departments to resolve customer disputes and ensure satisfaction.
- Recommend process improvements to streamline collections and credit management.
- Document all communications and activities related to accounts receivable in the system of record.
- Assist in the development and enforcement of company credit and collections policies.
- Ensure compliance with internal accounting controls, company policies, and relevant financial regulations.
Qualifications:
- Minimum of 1+ years of experience in accounts receivable.
- Strong communication and interpersonal skills; comfortable making outbound calls.
- Excellent analytical and problem-solving abilities.
- Proficiency in Microsoft Office Suite (especially Excel); experience with accounting software preferred.
- Ability to work independently and manage time effectively in a fast-paced environment.
- High level of accuracy, efficiency, and attention to detail.
Equal Employment Opportunity Statement:
Crown Products is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.