An Accounts Payable Manager oversees accounts receivable, identifies overdue payments, terms, contacts customers/ payment companies to resolve issues, and implements new processes to ensure timely collection of outstanding invoices. Works directly for the controller(USMMG or Alliance), and helps oversee cash application on a timely basis
Key Responsibilities:
Monitoring Accounts Receivable:
- Regularly review customer accounts to identify and flag overdue payments.
- Work closely with the accounts receivable clerks to ensure the proper cadence and follow-up are being used.
- Manage relationships with large payment companies like Cass to ensure they adhere to the credit terms of each customer.
Contacting Customers:
- Contact customers via phone, email, or mail to discuss overdue invoices and payment arrangements.
Resolving Payment Disputes:
- Investigate and resolve customer inquiries and disputes related to billing and payments.
Maintaining Records:
- Accurately document all interactions with customers, payment arrangements, and collection efforts.
Generating Reports:
- Prepare regular reports on the status of outstanding accounts, collection efforts, and payment performance.
Understanding Transportation Industry:
- Possess a good understanding of the transportation industry, including freight terminology, billing practices, and common industry issues.
Collaborating with Other Departments:
- Work closely with sales, customer service, and operations teams to ensure smooth communication and efficient collection processes.
- Develop an understanding of accounts so that the salesperson is brought into the collection process when escalation is needed.
Resolving Internal and External Account Queries:
- Handle inquiries from both internal and external sources related to accounts.
Recommending Further Action:
- Recommend further action or discontinuation of service when necessary, in coordination with credit and sales departments.