Job Summary:
We are seeking a motivated and customer-focused Account Representative to join our team. In this role, you will be responsible for handling inbound calls, emails, faxes, and entering customer orders into our system. You will also make outbound calls to clarify information, provide solutions, and work toward converting opportunities into sales. The ideal candidate will be driven to provide outstanding service while focusing on achieving sales targets and developing long-lasting relationships with customers.
Key Responsibilities:
- Provide excellent customer service through inbound and outbound calls, emails, and data entry.
- Develop and maintain strong relationships with both new and existing customers.
- Convert leads and opportunities into sales using provided scripts and campaigns.
- Accurately process customer orders in a timely manner.
- Collaborate with Purchasing, Production, and Shipping departments to expedite and trace orders.
- Address customer concerns by providing timely, accurate, and effective resolutions.
- Maintain accurate records in the system and update customer data as needed.
- Communicate the full range of product offerings confidently to customers.
- Clearly explain warranty, shipping, and special program policies.
- Access supplier catalogs and websites for information as necessary.
- Ensure compliance with all call center policies and procedures.
Knowledge & Experience:
- Previous sales experience in a call center or customer service environment.
- Familiarity with Salesforce, NetSuite, or equivalent CRM software.
- Proficiency with Microsoft Office programs.
Skills & Abilities:
- Proven ability to close sales and meet targets.
- Strong attention to detail and accuracy.
- Excellent multitasking and time-management skills in a fast-paced environment.
- Ability to adapt to changes quickly and efficiently.
- Strong problem-solving capabilities.
- Excellent oral, written, and presentation communication skills, with a focus on active listening.
- Self-starter with a strong sense of ownership and accountability.
Work Hours:
- Full-time, 40 hours per week, with expected overtime.
- Monday through Friday, with some Saturdays.
- Busy season shift is between 7 AM and 7 PM, with rotating evening shifts.
- Flexibility is essential as evening and weekend work may be required.
Why Join Us?
We value our employees and offer a dynamic, fast-paced environment where you can grow your skills, contribute to the company's success, and be part of a supportive team. If you're eager to take on new challenges, develop your sales skills, and provide excellent customer service, we would love to meet you.