Join Fintech in Tampa as an Account Manager. The Account Manager's primary responsibility is to manage, develop and maintain relationships within Fintech's retail customer base. Our retailers are made up of grocery, convenience stores and restaurant/hospitality industries. As an Account Manager, you will be responsible for the understanding of the retailer's business operations as it relates to the beverage alcohol industry. The Account Manager is responsible for servicing these accounts and ensuring the customer is aware and utilizes all current Fintech products. The Account Manager will also assist in solution selling new Fintech products and services to existing retail customers.
Essential Functions: - Develop, communicate, and maintain relationships with existing retail customers
- Understand specific operations of retail customer related to their beverage alcohol purchases - specifically to help retail customer understand all the benefits of Fintech and to know when retail customer would benefit from new Fintech products and services
- Become familiar with every person within retail customer organization that is involved with any aspect of their operations (decision-maker, accounting personnel, IT personnel, purchasing personnel, etc.)
- Update records and databases to ensure retail customer contact information is always current
- Develop procedure with retail customer to maximize trading partner relationships
- Send presentations, proposals and statement of work/agreement contracts to retail customers that would benefit from new products and services
- Prepare and collect paperwork to activate new products and services
- Coordinate with other departments to accomplish the work required to implement the sale of new products and services
- Facilitate and follow up on the retail customer needs within the Fintech organization
- In addition to regular communication with retail customer, perform periodic audits & check ins with various contacts within retail customer organization to ensure customer satisfaction
- Identify and elevate customer concerns to management
- Provide Sr. Director of National Accounts with report(s) on status of activities, follow-up, and adherence to goals
Qualifications: - Bachelor's Degree or Proven track record of success in Sales/Account Management (10+ years)
- Experience in Regulated Retail vertical
- Strong relationship-building skills required
- Customer-service experience preferred
- Excellent communication skills - both verbal and written
- Ability to interact with prospects and current customers in a professional and friendly manner
- Must be able to explain technical instructions in a user-friendly manner
- Ability to interact and communicate with internal staff in a timely and effective manner.
- Proficient in various software applications (Word, Excel, PowerPoint, Outlook)
- Experience with a customer relationship management (CRM) software application (Salesforce preferred, but not required)
- Ability to perform online presentations and demos
- Comfortable speaking in public forums
- Detail-oriented with excellent organizational skills
- Excellent follow-up skills
- Proven ability to work independently as well as part of a team
- Travel required
Our Benefits: - Employer Matched 401K
- Company Paid Medical Insurance Option for Employee and Dependent Children
- Company Paid Dental Insurance for Employee
- Company Paid Vision Insurance for Employee
- Company Paid Long and Short-Term Disability
- Company Paid Life and AD&D Insurance
- 18 Paid Vacation Days a Year
- Six Paid Holidays
- Employee Recognition Programs
- Incentive Compensation
- Community Outreach Opportunities
- Business Casual Dress Code
About Fintech: Fintech, a pioneering accounts payable (AP) automation solutions provider, has dedicated nearly 35 years to automating invoice processing between retail and hospitality businesses, and their supply chain partners. Backed by leading investors TA Associates and General Atlantic, it stands as a leader in this sector. Its flagship product, PaymentSource , was first built for the alcohol industry to provide invoice payment automation between alcohol distributors and their customers across all 50 states. Today, it is utilized by over 245,000 businesses nationwide for invoice payment and collection associated with all B2B business transactions. This proven platform automates invoice payment, streamlines payment collection, and facilitates comprehensive data capture for over 1.1 million business relationships. Recognizing operational hurdles, Fintech expanded its payment capabilities to include scan-based trading/consignment selling for its vendors and retailers and built an advanced CRM tool with functionality to fortify vendor, supplier, and distributor field execution, addressing diverse profit center challenges. For more information about Fintech and its range of solutions, please visit .
Fintech is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Fintech's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment. Fintech is a Drug-Free Workplace. We E-Verify.