As an Account Manager, you will lead the day-to-day management of client accounts, ensuring the smooth execution of marketing initiatives and the successful delivery of end-to-end point-of-sale (POS) project delivery. This includes the sourcing and development of print and promotional products. The role blends client relationship management, strategic project oversight, and financial acumen to drive business growth and deliver exceptional service. You will work closely with clients, vendors, and internal teams-delivering and presenting creative solutions that align with both client goals and adm's commercial objectives.
Key Responsibilities:
Client Relationship Management
- Act as primary point of contact for all client-related matters, building and maintaining trusted partnerships.
- Deliver best-in-class service by understanding client brands, objectives, and industry dynamics to develop strategies and solutions that drive business growth.
- Drive client sales and profitability by developing value-driven solutions and ensuring cost control
Project Coordination and Execution
- Manage the end-to-end sale process for the client - from initial briefs and quoting to proof approvals, quality standards, and final delivery of all items.
- Create accurate quotes, quality samples, and artwork proposals; follow up to secure approvals and convert proposals into orders.
- Create and manage project plans, timelines, and budgets, identifying resource requirements while mitigating risks and ensuring deliverables stay on track.
- Maintain proactive client communicate and address any concerns or challenges within agreed SLAs.
- Collaborate across internal teams and external partners to meet all deadlines.
- Support adm's sustainability objectives by delivering projects that align with environmental performance metrics (e.g., GHG emissions, recyclability, water usage).
Brief Development and Review:
- Translate client objectives into clear, actionable briefs for internal teams and vendors.
- Review creative concepts and physical samples to ensure brand and project alignment.
- Lead in-person sample reviews and provide thoughtful critique and recommendations.
Campaign Performance Monitoring and Reporting:
- Track and analyze campaign performance, providing regular updates to client and leadership.
- Use data insights to make recommendations for ongoing improvements and future campaign planning.
- Deliver timely reports and updates to internal leadership and clients, including forecasts and financial reviews.
Skills, Knowledge and Expertise:
- 3+ years of experience in a print, promotional product, or procurement outsourcing agency, servicing CPG/retail client brand teams. (Wine & Spirits or Beer industry highly preferred.)
- Strong project management skills with excellent organization, prioritization, and multitasking skills.
- Demonstrated success in growing and maintaining accounts, driving top-line revenue and margin growth.
- Strong collaboration skills with the ability to work cross-functionally across client marketing and brand teams, internal supply chain teams, and global teams, demonstrating cultural awareness and effective cross-cultural communication.
- Excellent written and verbal communication skills with a confident, client-facing presence.
- Detail-oriented with strong Microsoft Office skills (Excel, Word, and PowerPoint)
- Sales and sourcing background highly preferred.
- Comfortable in a fast-paced environment with a flexible, solution-oriented mindset.
- Ability to travel to clients as needed.
Benefits:
- Base salary: $60,000 - $70,000/year + bonus.
- Benefits: Medical, Dental, Vision, 401(k) match, and cell phone reimbursement.
- Work Environment: Hybrid - 3 days/week in office with flexibility
- Perks: Generous PTO, volunteer days, professional development opportunities, and employee reward and recognition programs.
- Career Growth: Work with some of the biggest brands and collaborate with a global team of experts.