Overview: We are seeking a motivated and experienced Account Manager to oversee groundskeeping operations and maintain strong client relationships. The ideal candidate will act as the main point of contact for our clients, ensuring high-quality service delivery, managing schedules and budgets, and coordinating with the operations team to meet client expectations.
Key Responsibilities: - Serve as the primary liaison between clients and the groundskeeping/landscaping operations team.
- Manage a portfolio of commercial or residential groundskeeping accounts.
- Conduct site visits to assess service quality and identify improvement opportunities.
- Develop and maintain strong, long-term client relationships.
- Prepare service proposals, estimates, and contracts.
- Monitor crew performance and ensure work adheres to contractual agreements and quality standards.
- Coordinate with field supervisors and crew leaders to schedule and execute services.
- Resolve client issues and complaints promptly and professionally.
- Track budgets, labor costs, and materials to maintain profitability.
- Ensure compliance with safety regulations and company policies.
- Provide reports and updates to senior management on client satisfaction and operational performance.
Qualifications: - High school diploma or GED required; bachelor's degree in business, horticulture, or a related field preferred.
- Relevant university degree desired
- Fluency in English and Spanish desired