Job description
Addilan Group - Account Manager
Location: Norristown, PA
Reports to: Senior Account Manager
POSITION SUMMARY:
The Account Manager's role is to oversee and manage a portfolio of assigned customers, develop new business from existing clients as well as oversee and manage local vendor partners performing the services. The right candidate will have excellent follow-up skills; can work independently as well as in a team environment; have strong computer, organizational skills, including attention to detail and accuracy.
DUTIES & RESPONSIBILITIES:
•Operate as the lead point of contact for all matters specific to your accounts
•Oversee work orders and notes regarding scope of work and status
•Source, negotiate and onboard vendor partners
•Troubleshoot issues with client for immediate resolution
•Proficiently meet the demands of multiple external and internal clients
•Address any issues that may arise on work orders in a timely and effective manner
•Ensure that your vendor partners perform to the company expectations including cost of services purchased and quality requirements in the established timeframe
•Review, interpret, and advise assigned vendor partners on scorecard performance
•Validate the services invoiced by vendors to ensure that they are paid accurately based upon the contracted agreements
•Vendor conflict management and mediation
SKILLS & QUALIFICATIONS:
•College degree preferred, but not required
•Excellent MS Office skills with a strong focus in Microsoft Excel
•Project management and leadership experience a plus
•Strong people management and organizational skills
•Excellent communication skills, both written and verbal
•Strong problem-solving and time management skills
•Detail-oriented
BENEFITS:
•Addilan Group offers a competitive salary, bonus program, PTO, health benefits package and 401KProgram
•We are committed to paying it forward and participate in monthly community initiatives and volunteer programs. We engage in team building activities through rec-sport teams and group outings.
What We Do
At Addilan Group, our vision is to build long-term relationships with our employees, clients and partners based on trust, respect, and honesty through company culture, superior customer service, and unsurpassed communication.
We support multi-site facilities by providing Critical Maintenance, Trade Service Programs, Exterior Maintenance and Capital Improvement Solutions across the country.
Our Culture
Our mission statement is A Partner in Your Success-for our clients, our employees, and partners. We foster a unique culture for our employees, one that thrives on innovation, professional development, performance recognition, and an enjoyable workplace. Our biggest assets are our employees, and we recognize that. Whether it's through our business casual dress code, our appreciation programs for performance and new ideas, or our regularly scheduled employee events and activities to get people interacting with each other, we are gladly investing in programs that inspire our employees to achieve their best, make our clients happy, and have fun.
Come Join our Team.
Addilan Group is growing, and we are looking for highly motivated people to join our team who are interested in developing both professional and personal skills. If you are looking for a career and not just a job and want to be part of a positive work culture where employees work hard and play hard, then apply today.