Account Manager

Account Manager ACCOUNTABILITY The Account Manager plays a central role in connecting clients with creative and operational teams, ensuring that project details are executed smoothly and communication flows effectively. With a strong emphasis on relationship management and day-to-day coordination, this role is vital in driving service excellence across Embergrove Hospitality and Roble Creative.

This is a fully remote position, ideal for someone who is both structured and adaptable; someone who thrives on organization while juggling a dynamic mix of responsibilities, from product orders to proposal development. The Account Manager will serve as the owner of our project management system and a key partner in expanding our creative client base, ensuring our service delivery is proactive, polished, and aligned with each brand's standards.

This position offers the opportunity to build client relationships, contribute to creative growth, and support brand-aligned execution across Embergrove's expanding hospitality and marketing portfolio.

REPORTS TO AND IS SERVED BY: Director of Marketing

ABOUT EMBERGROVE & ROBLE CREATIVE Embergrove Hospitality Group is a dynamic hotel management company built on the vision of founder Jim Thompson, who sought to capture the essence of an adventurous lifestyle through bespoke guest rooms and amenities. With a diverse portfolio across the Midwest, Embergrove encompasses a vibrant collection of hotels, conference centers, and in-house food and beverage facilities.

Together with its in-house creative studio, Roble Creative, Embergrove supports hotel brands, lifestyle businesses, and marketing clients with full-service strategy and execution. From property-level support to bold brand campaigns, we bring hospitality and design together to deliver results with clarity, creativity, and care. Guided by a seasoned leadership team, we are committed to innovation, intentional design, and dedicated support, fostering strong relationships with our partners, teams, and guests.

WHAT TO EXPECT Client Management - Build and nurture strong client relationships with hospitality properties and creative partners. Host regular virtual check-ins and ensure client needs are clearly translated to internal teams.

Product Ordering - Manage end-to-end product ordering, supplier communications, and delivery tracking. Maintain brand consistency and accuracy across all property orders.

Project Management (Ninety) - Own and operate the Ninety platform for project tracking and team task management. Keep deadlines visible, organized, and aligned across departments.

Client Sourcing - Support new client acquisition for Roble Creative through research, lead follow-ups, and proposal assistance.

Internal Communication & Task Coordination - Serve as the liaison between clients and internal teams. Assign tasks, track progress, and keep all stakeholders aligned with priorities and timeline

HELD ACCOUNTABLE TO As Account Manager, you are responsible for maintaining the link between client expectations and internal execution. You'll ensure that client service is responsive, tasks are completed on time, and projects reflect the quality and standards of our brands. Your role is essential in managing multiple priorities with grace and clarity.

You are expected to proactively solve problems, keep stakeholders informed, and ensure all deliverables stay on track. With a combination of client-savvy communication and backend organization, your work directly contributes to our service quality, client satisfaction, and business growth.

SOFT SKILLS CHARACTERISTICS: Driven, Ambitious, Gregarious, Enthusiastic, Detailed-Oriented, Imaginative

CORE COMPETENCIES: Customer Focus, Priority-Setting, Organizing, Planning, Problem Solving, Drive for Results, Interpersonal Savvy, Dealing with Ambiguity, Informing, Command Skills.

MINDSET: Service-oriented with a focus on building long-term client relationships and improving internal systems for efficiency and success.

HARD SKILLS EDUCATION AND EXPERIENCE: 1-2 years of experience in client services, hospitality, marketing, or account management

Strong verbal and written communication skills

Proficiency in project management platforms; experience with EOS Worldwide/ Ninety is a plus

Experience with order tracking and vendor communication preferred

Familiarity with creative processes and client support best practices

Self-motivated and comfortable working independently in a remote environment

Strong time management and multitasking skills

PHYSICAL DEMANDS: Prolonged computer use; ability to sit for extended periods

TRAVEL: Minimal, (occasional travel for team meetings or special projects)

POSITION: Full-Time, Remote, home office allowance allotted.