Are you curious, excited by experimentation and always looking for a better way of doing things?
- Do you want to keep learning and developing whilst getting hands-on experience working in the embedded payments space?
- Do you want to have the opportunity to work in a high-growth environment with a fast-paced and collaborative culture where you will work with some fantastic clients and partners?
If so, we would love to connect and collaborate.
We are looking to hire ambitious, value-adding talent to join Modulr, the fastest growing payments business in the UK and Europe, to retain and grow long-lasting relationships with our clients and partners.
About us
At Modulr, our vision is a world where all businesses are powered by embedded payments. Modulr enables businesses, from SMEs to Enterprise, initially across the UK and Europe, to efficiently pay-in, collect, and disburse funds instantly via a range of payment schemes, accounts, and card products.
We have created an industry-leading API platform with comprehensive online tools and access to meet the demands of daily business payments. We have two routes to market: our Core Business Payments product, which allows customers in any sector to connect to us and our expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay, and IRIS, to automate payments; and our Vertical Solutions, which target a growing range of industry verticals that directly connect their IT platforms to our APIs and webhooks. We solve complex payment problems for hundreds of clients across various industries, including Travel, Lending, Wage Advance, and Investment & Wealth.
We are deeply integrated into the payment ecosystem. In the UK, we are direct participants of Faster Payments and Bacs. Modulr holds settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT, and account issuance in multiple currencies. We are principal issuing members of Visa and Mastercard schemes across the UK and Europe.
Our regulatory permissions and governance structure are the foundations of our business. We are regulated and supervised as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.
Modulr now has over 400 employees spread globally across offices in London, Edinburgh, Amsterdam, and Mumbai.
Modulr values
- Building the extraordinary; going that extra mile.
- Owning the opportunity; be passionate and proud of the time you invest.
- Move at pace; reach goals faster whilst supported on your career journey.
- Achieve it together, working collaboratively and being a Modulite.
The role Key responsibilities
The Account Manager is a vital role within Modulr, ensuring clients understand Modulr's payment services and products. Through a data-driven approach, they help clients understand and maximize our products and payment services in the context of their business. Our Account Management team develops deep expertise in our clients' vertical markets to help grow existing partnerships and expand our market share.
The Account Management team is at the center of our Commercial team, with a mission to retain and grow existing clients by developing relationships, understanding their business goals, and identifying opportunities. Account managers are responsible for the commercial relationship with our clients, working with them regularly to ensure they are fully connected with Modulr teams, products, and service developments.
Specific duties
- Reporting to our Head of Account Management, you will be responsible for retaining and growing a high-performing portfolio of accounts.
- Deliver a world-class experience to an expanding portfolio of clients across the UK and Europe.
- Develop client relationships that promote growth, retention, and loyalty, ultimately improving customer lifetime value.
- Grow revenue by identifying, driving, and supporting upsell opportunities for Modulr services.
- Maximize the uptake of Modulr capabilities, suggesting new services.
- Have a clear plan for each account to grow and develop it.
- Carry out revenue forecasting and periodic account reviews.
- Monitor the commercial performance of each account, including transaction and usage trends.
- Negotiate pricing discussions and debt collections.
- Ensure deep client understanding and knowledge of Modulr products, ensuring customers successfully use our services.
- Deliver on transactional growth and key metrics (NRR, churn rate, NPS, C-SAT) across your portfolio.
About you
The successful Account Manager will have a proven track record of delivering results in a fast-moving business and be comfortable with change and uncertainty. Excellent stakeholder management experience is essential.
The ideal candidate
- Relevant experience in Technology/SaaS firms or Financial Services.
- Prior experience in an Account or Partner Management role.
- Ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions and work cross-functionally.
- Proven ability to explore and create upsell opportunities and maximize uptake.
- Ability to meet and exceed revenue targets and performance metrics.
- Relationship-building skills and experience managing strategic accounts.
- Strong interpersonal skills, with the ability to read situations, listen, communicate effectively, and deliver insights.
- Strategic planning skills to develop long-term, valuable relationships.
- Strong analytical and written skills with attention to detail.
- Unassailable integrity, work ethic, humility, team spirit, and ambition to thrive in a high-growth tech environment.
What can Modulr offer you
You will join a diverse, collaborative team across Edinburgh, London, Amsterdam, and India. We foster a friendly, challenging, and rewarding environment, supporting your growth as we scale.
- Share Options Incentive Scheme
- Company Bonus - the more successful we are, the greater the reward.
- Flexible benefits - £1000 to spend on benefits like private medical, gym, health checks, etc.
- Perkbox - enjoy discounts and freebies.
- 33 days holiday (including bank holidays) & your birthday off - choose days to relax or spend with loved ones.
- Learning Opportunities - onboarding through ModStart and ongoing development via our learning channels.
- Modulr events - participate in company-wide activities.
- Great workspace - offices in Edinburgh, London, and Amsterdam with a hybrid working model (4+ days in-office).
- Bike to work/E-bike scheme
ModInclusion
We are committed to building a diverse and inclusive culture where everyone feels they belong. We welcome applications from candidates of all backgrounds.
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