Gatekeeper Systems stands proudly as the foremost global leader in retail loss prevention, operations management, and analytics, with our headquarters based in Foothill Ranch, California. We maintain a strong presence across the globe, with offices in the UK, Australia, China, Hong Kong, Germany, France, and Canada, fostering a diverse team of 450 talented employees. Over the past 25 years, Gatekeeper Systems has been at the forefront of the industry, demonstrating our commitment to excellence through cutting-edge technologies and unparalleled customer service.
Join us on our journey as we continue to revolutionize the retail sector, providing innovative solutions and services that redefine industry standards.
What We Offer
Join the team at Gatekeeper Systems and watch your career grow. We offer competitive compensation and benefits packages that include:
- Attractive Total Compensation Package, including annual bonus
- Comprehensive healthcare benefits including medical, dental, and vision coverage; Life/ADD/LTD insurance; FSA/HSA options.
- 401(k) Plan with Employer Match
- Generous Paid Time Off (PTO) policy
- Observance of 11 paid company holidays
- Various Employee Engagement Events
- Exciting Growth Opportunities
- Positive Company Culture
ESSENTIAL JOB FUNCTIONS; but not limited to:
- Manage and direct relationships with assigned customer base of the largest company accounts.
- Represent the Company as the main point of contact for information to sales and assigned customers.
- Enter and maintain required data in the companies CRM database.
- Utilize discretion and independent judgment in addressing Customer account needs with communication and decisions in the areas of: Project system designs (site plans); New System Quotations and Bids; Service Quotes; Processing Purchase and Change Orders; Processing Sample Orders.
- Interface with Customer and Company departments regarding new installations for Company and structure, manage and document new installs in Company systems.
- Prepare Customer Reports/Research Projects as requested.
- Interface between the Customer and Company regarding pre-installation and post-installation support.
- Generate and obtain Property Management or Real Estate Approval.
- Draft and document details regarding customer relationship in customer online systems if required and oversee and perform, if necessary, functions in online to meet their requirements.
- Assigned account contract and contract pricing maintenance.
- Request Certificates of Insurance as required
- Fill out vendor forms upon customer request.
- Prepare and maintain assigned account procedures and assist with Company procedures.
- Maintain tax exempt data for assigned accounts.
- Oversee and guide the service process for assigned accounts to include quoting, troubleshooting, shipping and invoicing.
- Oversee and advise on the reorders process for assigned accounts to include quoting, shipping and invoicing.
- Oversee and advise on the RMA process for assigned accounts.
- Review and oversee the incoming emails and faxes are actioned expeditiously from the Company's shared Outlook inbox.
- Manage relationships with cart manufacturers or cart service companies as assigned to include processing and reconciling vendor stock requests and consignments.
- Provide General Account Support backup as needed.
- Direct and assist in training as requested.
- Oversee EDI process & Procedures if required for assigned accounts.
- Oversee Preventive Maintenance process if required for assigned accounts.
- Schedule and Drive meetings and reports to keep sales team members and/or customers apprised of current activities.
- Has discretion and latitude to make customer account decisions for the Company on assigned accounts.
- Ensure integrity and timeliness of reporting.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required and are skillsets required to perform essential functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Exemplify excellence in professionalism in all aspects of day-to-day duties and responsibilities.
- Initiative and drive.
- 3-5 years' experience in customer account management
- Proficient in CRM, Excel, Microsoft Teams, Outlook, and other Microsoft products
- Exhibit a cheerful, positive, loyal, team-member attitude toward the purposes, programs, policies, and goals of Gatekeeper Systems, Inc.
- Constantly strive to improve performance, effectiveness of the Account Management team, and ultimately GSI.
- Own all assigned tasks.
- Computer skills, including software used in this office (Navision, Word, Excel, PowerPoint, Outlook, Smartsheet).
- Accuracy in scheduling and maintaining calendars, tracking report information, calculating certain metrics.
- Ability to multi-task and prioritize effectively without continuous supervision.
Education And/Or Experience
- 3-5 years prior related account management experience
- Bachelor's degree is preferred.
DISCLAIMER
This Job Description is a general overview of the requirements for the position. It is not designed to contain, nor should it be interpreted as being all inclusive of every task which may be assigned or required. It is subject to change, in alignment with company/department needs and priorities.
Gatekeeper Systems, Inc., is an equal opportunity employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. We strongly encourage applications from candidates who demonstrate that they can contribute to this goal. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any protected basis.