Account Manager

Benefits:

Hybrid Work

Bonus based on performance

Free uniforms

Our rapidly growing third party logistics (3PL) & Print-On-Demand (POD) company is seeking an Account Manager for our Dubois, PA location.

The Account Manager is responsible for supporting the needs of their portfolio of clients and assisting in special requests from those clients. This role would serve as liaison between our clients and the facility, while promoting and maintaining positive customer relationships. You will be responsible for fostering old and new relationships, driving sales, and working collaboratively with others within the organization.

Help us revolutionize how businesses store and deliver their products, offering optimal storage and fulfillment planning and management. This is a significant opportunity in a team oriented and entrepreneurial atmosphere to play a major part.

ESSENTIAL FUNCTIONS:

Build and maintain relationships with new and existing 3PL vendors and national "on demand warehousing" organizations for lead generation and industry tools and best practices

Regularly conduct C-level face to face meetings

Seek out new/potential business opportunities with customers

Understand customer needs and explain to them the benefits of our client services

Work with our warehouse team to onboard customers meeting their specific service needs in the ways of space, storage, and handling to provide a seamless experience

Monitor, interpret, and follow-up on freight shipments scheduled for clients

Handle queries and solve problems regarding order status, late shipments, billing concerns, stocking problems, etc.

Assist in examining claims, order replacements, process enhancements

NON-ESSENTIAL FUNCTIONS:

Perform sorting and filing

Perform other job responsibilities, as necessary and/or assigned

PHYSICAL/OTHER REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to do the following:

Ability to move 25+ pounds

Comfortable with a hybrid work schedule (in-person and remote)

Work with computers for most of the day (looking into the screen and performing data entry/computer keyboarding)

Ability to work in a warehouse environment where temperature is affected by weather conditions

EDUCATION, EXPERIENCE AND SKILLS REQUIREMENTS:

Minimum two (2) years' experience/background in a customer service/support role

Outstanding interpersonal and service orientation skills

Assertiveness

Working knowledge of distribution processes

Excellent communications, analytical and problem-solving skills

Strong attention to detail and follow-through

Experience presenting in front of teams and senior level management

Proficiency with Excel and database software, including Shopify

3PL, supply chain or contract manufacturing company experience preferred

Equal Opportunity Employer

Job Type: Full-time

Schedule:

Monday to Friday 9AM-5PM

Supplemental Pay:

Bonus opportunities

Work Location: Hybrid remote in DuBois, PA 15801

Flexible work from home options available.