We are Evenly.
Evenly is Orthodontics in-a-box for dentists. Our vision is to become the outsourced Orthodontic solution for every dental office in America and lead the transition to Invisalign Orthodontics for this $250 billion industry. Headquartered in the Washington D.C. area, Evenly is backed by the world's leading venture capital investors. We are committed to the highest standards of patient care and clinical expertise in each of the dental practices we support.
About this Job
As an Account Manager at Evenly, you will drive sales of our orthodontic services through new business development, client consultation, client management, and revenue generation. You will be working with our dental practices to assess practice performance and help improve sales and service. This role will be based out of our Bethesda, MD corporate office, and may require occasional travel.
What you'll be doing:
- Oversee and expand a portfolio of both high-potential single-location practices and multi-location dental groups
- Build relationships with dentists and key decision-makers at dental practices via introductory calls, business reviews, and ongoing check-ins
- Manage new practice onboarding and track practice growth milestones
- Identify growth opportunities through ongoing customer interactions and develop an understanding of the practice's business needs and goals
- Prioritize and respond to account data triggers
- Develop and execute strategic account plans to drive revenue growth and ensure customer retention
- Monitor account performance metrics and identify retention risk accounts
- Serve as a point of escalation when a practice encounters significant challenges
- Partner with cross functional teams including sales, training, customer support and operations to identify and resolve customer needs and challenges
What you'll bring
- 2-4 years of experience in customer success, account management or sales
- Experience carrying a revenue target in a high-growth/fast-paced environment
- Strong desire to build relationships with clients and develop a deep understanding of their business and objectives to provide best-in-class customer engagement and solutions
- Experience in managing and mitigating churn risk
- Exceptional problem solving skills
- Highly organized and versatile: effective at managing multiple projects
- Excellent written and oral communication skills with customers and colleagues
- Bachelor's degree or equivalent experience
Why you'll love working here
Evenly is an energetic and passionate healthcare company built by the same management team that created Bluemercury, one of the nation's fastest-growing luxury retail chains. Evenly is changing how patients receive Invisalign orthodontic care. We put our dental practices and their patients first, and we love seeing the astonishing results our patients realize when they've completed their treatment. If you want to be a part of this success story, while changing people's lives for the better, we'd love to hear from you.