Account Manager I- (Quoting and Estimating)

Miami, Florida

Arctic Industries, LLC.
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Position: Account Manager I


Reports To: Sales Operations Manager


Position Summary: The Account Manager I plays a critical role in understanding client needs, preparing accurate quotes, resolving issues promptly, and providing product expertise tailored to each customer's application. Success in this position requires a proactive, customer-focused approach, strong communication and organizational skills, and the ability to manage multiple accounts and project timelines in a fast-paced manufacturing environment.


Duties and Responsibilities:

Prepare and follow up on customer requests for proposals, quotations, and bids, ensuring accuracy and timely submission

Collaborate closely with manufacturer vendors to request bids and gather necessary information

Collaborate closely with the engineering team to understand and incorporate structural details into project requirements

Enhance the overall customer service experience, fostering engaged customers and supporting organic growth

Provide Support to Account Manager II and III

Respond promptly and professionally to sales queries via phone, email, and written correspondence

Maintain high professionalism in all customer communications, ensuring a positive customer experience

Conduct follow-up calls to confirm sales orders and delivery dates, ensuring customer satisfaction

Manage the weekly shipping schedule and coordinate lead times by collaborating with manufacturing, purchasing, and accounting departments

Respond promptly to inquiries from the sales team regarding quoting or job-related requests, providing necessary support and guidance

Collaborate with the Sales Operations Manager to assess department progress and develop strategies to improve performance

Identify and report recurring issues to management, contributing to ongoing product defect prevention efforts

Other duties as assigned


Knowledge, Skills and Education:

Account or sales management experience

Experience in providing customer service support

Working knowledge of customer service software, such as CRM databases and tools

Ability to think strategically

Advanced troubleshooting and multi-tasking skills

Customer service orientation

Excellent verbal and written communication skills

Experience with equipment procurement in the foodservice industry preferred

In-depth understanding of the entire MS Office suite

Proven experience as a Account Manager or Project Manager, preferably in a fast-paced manufacturing or construction environment

Strong organizational and multitasking skills, capable of managing multiple projects simultaneously

Excellent communication and interpersonal abilities, fostering effective collaboration across diverse teams

Proficiency in project management methodologies, tools, and software

Flexibility to adapt to changing project requirements and dynamic business environments.

Bachelor's degree in Engineering preferred


Language, Physical, and Travel Requirements:

Proficiency in spoken and written English is required

Preferred proficiency in spoken Spanish

Extended periods of sitting at a desk and working on a computer

Occasionally lifting weights of up to 25 pounds

Willingness and ability to travel by air and car multiple times per year to Company facilities and events

Located in daily commutable proximity to our Corporate Headquarters in Medley, Florida or Manufacturing plant in Azusa, California


Company Offered Benefits:

Full time in office position and remote work, or flex work is not allowed

Health, vision, and dental insurance plans

Paid time off (PTO)

Paid holidays

  • 401(k) retirement plan with Company match
Date Posted: 01 June 2025
Job Expired - Click here to search for similar jobs