Position: Account Manager I
Reports To: Sales Operations Manager
Position Summary: The Account Manager I plays a critical role in understanding client needs, preparing accurate quotes, resolving issues promptly, and providing product expertise tailored to each customer's application. Success in this position requires a proactive, customer-focused approach, strong communication and organizational skills, and the ability to manage multiple accounts and project timelines in a fast-paced manufacturing environment.
Duties and Responsibilities:
Prepare and follow up on customer requests for proposals, quotations, and bids, ensuring accuracy and timely submission
Collaborate closely with manufacturer vendors to request bids and gather necessary information
Collaborate closely with the engineering team to understand and incorporate structural details into project requirements
Enhance the overall customer service experience, fostering engaged customers and supporting organic growth
Provide Support to Account Manager II and III
Respond promptly and professionally to sales queries via phone, email, and written correspondence
Maintain high professionalism in all customer communications, ensuring a positive customer experience
Conduct follow-up calls to confirm sales orders and delivery dates, ensuring customer satisfaction
Manage the weekly shipping schedule and coordinate lead times by collaborating with manufacturing, purchasing, and accounting departments
Respond promptly to inquiries from the sales team regarding quoting or job-related requests, providing necessary support and guidance
Collaborate with the Sales Operations Manager to assess department progress and develop strategies to improve performance
Identify and report recurring issues to management, contributing to ongoing product defect prevention efforts
Other duties as assigned
Knowledge, Skills and Education:
Account or sales management experience
Experience in providing customer service support
Working knowledge of customer service software, such as CRM databases and tools
Ability to think strategically
Advanced troubleshooting and multi-tasking skills
Customer service orientation
Excellent verbal and written communication skills
Experience with equipment procurement in the foodservice industry preferred
In-depth understanding of the entire MS Office suite
Proven experience as a Account Manager or Project Manager, preferably in a fast-paced manufacturing or construction environment
Strong organizational and multitasking skills, capable of managing multiple projects simultaneously
Excellent communication and interpersonal abilities, fostering effective collaboration across diverse teams
Proficiency in project management methodologies, tools, and software
Flexibility to adapt to changing project requirements and dynamic business environments.
Bachelor's degree in Engineering preferred
Language, Physical, and Travel Requirements:
Proficiency in spoken and written English is required
Preferred proficiency in spoken Spanish
Extended periods of sitting at a desk and working on a computer
Occasionally lifting weights of up to 25 pounds
Willingness and ability to travel by air and car multiple times per year to Company facilities and events
Located in daily commutable proximity to our Corporate Headquarters in Medley, Florida or Manufacturing plant in Azusa, California
Company Offered Benefits:
Full time in office position and remote work, or flex work is not allowed
Health, vision, and dental insurance plans
Paid time off (PTO)
Paid holidays
- 401(k) retirement plan with Company match