Our company is looking for an Account Coordinator - Entry Level who can assist clients with product issues and help to maintain a high customer retention level.
Account Coordinator - Entry Level Responsibilities:
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Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers directly in person
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Work on special short-term projects to offer customized support for new products or products at end-of-life
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Monitor customer satisfaction levels and develop methods for increasing them
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Assist in creating ways for delivering excellent customer service to irate or problematic customers
Qualifications:
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High school diploma/GED required (College degree preferred)
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2+ years experience in a customer service role
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Proficiency with MS Office
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Ability to work well in a team environment
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Able to work with commission pay structure and performance based bonuses
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Strong sense of professionalism and discretion required