Job Description: 3rd line service desk engineer (MSP)
Location: Borehamwood
Hours: Mon Fri - 8-5pm
Duration: Permanent
Salary: 40-48k DOE
Role Description:
This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients.
Qualifications
A bachelors degree in computer science, Information Technology, or equivalent work experience
Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services
Experience with operating systems including Windows Server 2012+ and Windows 10
Experience with PowerShell and scripting languages is a plus.
Exceptional communication skills, with the ability to communicate technical information to non-technical individuals.
Experience in an MSP environment is preferred.
Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred.
Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team.
We are looking for someone who:
Has a natural aptitude for troubleshooting and problem-solving.
Embraces continual change and process improvement.
Can express ideas and information clearly and concisely.
Plans and manages own workflow on a daily basis to ensure the achievement of KPIs
Demonstrates a passion for customers and delivering service excellence.
Proactively keeps up to date with technologies supported by us, including:
o Firewalls
o Network routing and switching
o Office 365
o Enterprise Mobility & Security including Intune and Azure AD
o Wireless Networking
o Server hardware
o Virtualisation technologies: VMware, vSphere, Zerto
o MS Windows Server Hyper-V
o Azure
o Active Directory
o Exchange and Exchange Online
o SQL
o Teams
o SharePoint
o Anti-Virus technologies including Bitdefender.
You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up.
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