We are seeking a highly motivated and professional
2nd Shift Front Desk Agent to join our team at the
Best Western Premier Bridgewood Resort Hotel in Neenah, WI.
As a Front Desk Agent at Bridgewood Resort Hotel, you'll be the first point of contact for guests, ensuring they feel welcomed and valued. From handling check-ins and check-outs to answering inquiries and resolving concerns, your goal will be to provide a memorable and comfortable experience that reflects our commitment to quality service and hospitality.
Schedule: - 2nd Shift: 3 PM-11 PM.
- Flexibility for weekends and Holidays is required.
- Weekly Hours can be determined by you - ranging between 20-40 hrs/week.
About Us: The
Best Western Premier Bridgewood Resort Hotel & Conference Center is a locally owned hospitality leader in the Fox Cities, recognized for its excellent service, quality dining, and commitment to community. We foster a growth-oriented work culture, encouraging both personal and professional development. Join our team and help us create lasting memories for our guests.
- Team Member Swim Days: Enjoy the hotel's pools and hot tubs with your family and friends during designated times.
- Daily Use of Hotel Fitness Center: Complimentary access to the hotel's newly updated Fitness Center.
- Discounted Hotel Stays: Special rates at Best Western hotels worldwide, including a Friends & Family Rate at many locations.
- Discounted Meals at Batley's Grill & Bar: Enjoy discounted food items with up to 3 guests.
- Holiday Pay: Time and a half pay on New Year's Eve, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.
- Aflac Supplemental Insurance: Available for both full-time and part-time team members.
- Paid Time Off: Earned after 1 year of employment for those averaging at least 20 hours a week.
- 401K Retirement Account: Company match of up to 3% for full-time team members.
- Health Insurance Plans: Medical, dental, and vision plans offered for full-time team members
Position Purpose: The purpose of this position is to provide outstanding and personalized guest service as a single point of contact for information and assistance, both on property and via the telephone. To serve as a front-line guest contact for questions, concerns, and overall guest comfort and satisfaction.
Job Duties: This list of duties is not all-inclusive but rather a general guideline. Other duties may be assigned.
- Greet all guests warmly, manage check-ins/check-outs efficiently, and respond to inquiries.
- Carry-out front desk responsibilities and clerical duties. This includes checking guests in and out, balancing reports, cash and credit cards, taking and processing reservations, operating the PMS and switchboard.
- Provide a concierge level of guest assistance with offering information on hotel amenities, local attractions, and dining; assist with recommendations and dining reservations, event and service reservations. Full fill special requests in person or with the assistance of other staff members.
- Process payments, manage reservations, and balance cash and credit reports.
- Address and resolve guest concerns, striving for complete guest satisfaction.
- Demonstrate professional and effective communication skills and basic math aptitude.
- Ensure room status is up-to-date and notifies maintenance of room repairs immediately.
- Maintain a neat and clean appearance at the front desk, lobby, and back office areas.
- Follow security protocols for room keys and property.
- Work collaboratively with team members to fulfill special requests and provide exceptional service.
- Represent company in a friendly and professional manner.
- Understand how to operate all hotel and room / suites equipment and amenities and be able to assist guest in such operation.
- Perform all other related duties assigned.
Job Requirements / Qualifications: - Read, write, and speak English fluently.
- Write legibly.
- Neat, well - groomed appearance.
- Must have flexible schedule to include weekends
- Professional appearance and a friendly, service-oriented demeanor.
- Hospitality or customer service experience preferred.
- Strong communication skills, basic computer knowledge, and familiarity with Microsoft Office.
- Ability to multitask effectively in a fast-paced environment.
Physical Requirements: - Prolonged standing: Most of the workday will be spent standing at the front desk.
- Light lifting: Occasionally lifting and carrying items like keys, paperwork, or small luggage.
- Hand dexterity: Frequent use of hands to operate computers, handle cash, and write information.
- Mobility: Ability to move around the front desk area to assist guests.
- Visual acuity: Clear vision for reading information on computer screens and guest documents.
If you are detail-oriented, hard-working, reliable, and can work effectively in fast-past environment, we'd love to hear from you. 2nd Shift: 3 PM-11 PM.
Flexibility for weekends and Holidays is required.
Weekly Hours can be determined by you - ranging between 20-40 hrs/week.