2nd Line Engineer
Permanent role
On-site in Blackburn Office
27k - 28k
We're recruiting on behalf of a Services Provider assisting them with a search for a 2nd Line Engineer where you act as an escalation point for any technical issues.
As a 2nd Line Engineer, you will be responsible for;
- Aligning with established customer procedures within a Windows 11/O365 environment.
- Proactively manage open tickets by providing consistent and timely status updates.
- Diagnose and resolve routine desktop issues promptly to support business operations.
Proven skills and experience to help succeed in this role include;
- Previous experience working within a desk side environment, within a customer related industry.
- Excellent communication and timekeeping skills.
- An understanding of ITIL best practices.
Further information available upon application.
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.