1st Shift

Phoenix, Arizona

 FM Industries
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ESSENTIAL DUTIES:
  • Be the point of contact for tickets, phone calls, and email regarding IT issues and support
  • Provide level 2 technical support to handle Help/Service desk tickets through resolution or escalation and take ownership of issues with follow-up communication to the requestor on progress and status
  • Setup new hire equipment including computer, desk/mobile phone (iOS, Android), and peripheral equipment
  • Create Windows logon accounts and configure network access rights as part of the on-boarding process
  • Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
  • Maintain configurations of user computer systems according to established standards
  • Publish support/training documentation to assist users with requests for information and training
  • Provide basic in-house training on MS Office applications (Word, Excel, Outlook, PowerPoint)
  • Support audio and video equipment in conference rooms
  • Maintain and monitor assets database to ensure accurate hardware/software inventory records
  • Participate in projects as appropriate
  • Achieve annual goals and objectives developed in cooperation with IT Management
  • Comply with applicable environmental, health and safety laws and regulations, Company policy and accepted safe work practices
  • Other duties may be added and/or assigned as needed
  • Limited travel required
EDUCATION AND/OR EXPERIENCE REQUIRED:
  • 2 years of relevant technical experience and 2 years+ experience working in a Windows environment
  • Bachelor's Degree in Information Systems, Business, Communications, or related field preferred
  • Microsoft Certified Solutions Associate, Windows 11 (MCSA) is a plus
  • Understanding of network protocols DHCP, DNS, TCP/IP, NSLOOKUP, VPN, and Remote Desktop
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 11, Office365, and Exchange email
  • Experience with using and troubleshooting within a network environment (permissions, calendar sharing, delegation)
  • Basic User & Security Group Active Directory administration
  • File server folder knowledge such as mapped and UNC Drives
  • System Center Configuration Manager (SCCM) experience for PC image deployment is plus
  • Solid problem-solving skills with ability to troubleshoot Windows operating systems and Microsoft Office applications issues
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users
  • Strong oral and written communication skills
  • Ability to deal with customers in a friendly, professional manner
PHYSICAL DEMANDS WHILE PERFORMING THE JOB:
  • Regularly required to use hands to finger, handle, or feel
  • Frequently required to talk or hear
  • Occasionally required to lift up to 25 pounds
  • Close vision and ability to adjust focus
WORKING ENVIRONMENT OF THE JOB:
  • Occasionally exposed to fumes or airborne particles
  • Work near moving mechanical parts
  • Work in high, precarious places
  • Risk of electrical shock
  • Loud noise level
  • The employee will be required to use personal protective equipment (PPE) to prevent exposure to hazardous materials commonly used in a manufacturing environment (i.e., safety glasses and shoes) when entering the shop floor area.
1st Shift, Monday-Friday, 7am-4pm

New hire will start out at 2635 E Magnolia St., Phoenix, AZ 85034 and then relocate to 4150 S. Riverpoint Parkway Phoenix, AZ 85040 or 2101 W Roosevelt St., Phoenix, AZ 85009.
Date Posted: 19 May 2025
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