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ESSENTIAL DUTIES: - Be the point of contact for tickets, phone calls, and email regarding IT issues and support
- Provide level 2 technical support to handle Help/Service desk tickets through resolution or escalation and take ownership of issues with follow-up communication to the requestor on progress and status
- Setup new hire equipment including computer, desk/mobile phone (iOS, Android), and peripheral equipment
- Create Windows logon accounts and configure network access rights as part of the on-boarding process
- Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
- Maintain configurations of user computer systems according to established standards
- Publish support/training documentation to assist users with requests for information and training
- Provide basic in-house training on MS Office applications (Word, Excel, Outlook, PowerPoint)
- Support audio and video equipment in conference rooms
- Maintain and monitor assets database to ensure accurate hardware/software inventory records
- Participate in projects as appropriate
- Achieve annual goals and objectives developed in cooperation with IT Management
- Comply with applicable environmental, health and safety laws and regulations, Company policy and accepted safe work practices
- Other duties may be added and/or assigned as needed
- Limited travel required
EDUCATION AND/OR EXPERIENCE REQUIRED: - 2 years of relevant technical experience and 2 years+ experience working in a Windows environment
- Bachelor's Degree in Information Systems, Business, Communications, or related field preferred
- Microsoft Certified Solutions Associate, Windows 11 (MCSA) is a plus
- Understanding of network protocols DHCP, DNS, TCP/IP, NSLOOKUP, VPN, and Remote Desktop
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 11, Office365, and Exchange email
- Experience with using and troubleshooting within a network environment (permissions, calendar sharing, delegation)
- Basic User & Security Group Active Directory administration
- File server folder knowledge such as mapped and UNC Drives
- System Center Configuration Manager (SCCM) experience for PC image deployment is plus
- Solid problem-solving skills with ability to troubleshoot Windows operating systems and Microsoft Office applications issues
- Ability to communicate technical information, both verbal and written, to a wide range of end-users
- Strong oral and written communication skills
- Ability to deal with customers in a friendly, professional manner
PHYSICAL DEMANDS WHILE PERFORMING THE JOB: - Regularly required to use hands to finger, handle, or feel
- Frequently required to talk or hear
- Occasionally required to lift up to 25 pounds
- Close vision and ability to adjust focus
WORKING ENVIRONMENT OF THE JOB: - Occasionally exposed to fumes or airborne particles
- Work near moving mechanical parts
- Work in high, precarious places
- Risk of electrical shock
- Loud noise level
- The employee will be required to use personal protective equipment (PPE) to prevent exposure to hazardous materials commonly used in a manufacturing environment (i.e., safety glasses and shoes) when entering the shop floor area.
1st Shift, Monday-Friday, 7am-4pmNew hire will start out at 2635 E Magnolia St., Phoenix, AZ 85034 and then relocate to 4150 S. Riverpoint Parkway Phoenix, AZ 85040 or 2101 W Roosevelt St., Phoenix, AZ 85009. Date Posted: 21 April 2025
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