Workflow Partner Business Manager

Job Description

What you get to do in this role:

In this US-based global role you will serve as a trusted advisor to ServiceNow partners assisting in the development of successful ServiceNow IT Operations Management (ITOM) Practices.

Drive cross-functional collaboration to execute Practice growth strategies to meet the capacity and competency needs of ServiceNow globally.

Collaborate with cross-functional teams to ensure Partners have access to the assets and training they require to successfully go-to-market and implement the ServiceNow products/solutions.

Conduct Practice building and Practice Validation sessions

Enhance the existing quality metrics to ensure there is a comprehensive set of KPI's aligned to measure implementation quality across partner-led implementations globally.

Provide Alliance teams with insight into Partners who have validated ITOM Practices

Maintain, track, and report key metrics around Partner Practices including, targets and gaps, by major geographic area.

Support escalations related to partner-led ITOM implementations and drive remediation activities.

Be recognized as a thought leader in the ITOM space by the business unit, sales teams, and partner organizations.

Present Executive level insights on implementations and related Practices