WIN Job Center Office Manager

The WIN Job Center Office Manager serves as WIN Job Center greeter, answer phones, direct traffic, oversee day-to-day office functions/activities, enroll eligible participants in WIOA, maintain participant files and performance outcomes.

QUALIFICATIONS: Minimum 2 years general office/customer service experience, preferred. Associate's Degree preferred; proven ability to work with public. Must possess excellent oral and written communication skills; proficient in modern computer applications including Microsoft Office, and possess the ability to navigate the internet. Must be professional, detail oriented, organized, and dependable.

• Responsible for day-to-day operations of the office
• Greet, assist, and direct customers
• Answer telephones and direct customers to appropriate services
• Enroll WIOA eligible participants and provide services, and follow-up activities
• Responsible for keying and updating participants' data in OESS
• Responsible for WIOA performance measures for participants
• Schedule customers for various classes and assessments
• Schedule on-site classes and job fairs/events with employers/partners/etc.
• Assist customers in the Resource Room
• Assist participants with online job registration/applications
• Prepare, copy, and/or fax resumes for customers
• Refer participants to MDES staff for job referrals/services
• Update resource room materials and maintain current information on services that are available through the WIN Job Center
• Prepare the resource room for the day (starting computers, putting the daily newspapers out for customers' use, and straightening up the area)
• General office tasks, such as, filing, typing, coping, picking up/dropping off mail, etc.
• Responsible for inventorying and ordering office supplies
• Assist with follow-up services
• Assist with local job fairs
• Other duties as assigned by the WIOA Manager.

To apply, please submit and attach the following:

• Submit application at
• Resume
• Transcript
• Three (3) References