JD: - Must Have: -
Provide a support team available 24 hours a day, 7 days a week, 365 days a year, to manage all client middle-tier software infrastructure both on-premises and within the external cloud, across all required environments (DEV/SIT/CAT/PROD), from provisioning through day-to-day operational support and decommissioning. This includes, but not limited to, the management and support of all patching, certificate management, license management, regulatory compliance (PCI/SOX), automation, and general maintenance of supported servers.
Manage work tasks via the client ServiceNow application in accordance with the Change Management Service Level Agreements (SLAs).
Maintain staff qualifications to support Client implemented technologies: web and application servers, containers and container management, messaging technologies, cloud platform and services, automation tools, scripting languages and monitoring tools. Current technologies in use are Apache Tomcat, WildFly, Oracle Fusion Middle Tier (OFM), IBM WebSphere, Apache HTTP, Kubernetes, Docker and other types of containers, IBM MQ, Kafka, Zookeeper, RedHat OpenShift, RedHat 3scale Ansible, Google Cloud Platform, Microsoft Azure, Linux shell scripting, Microsoft PowerShell, JYTHON, AppDynamics, Zabbix, SolarWinds, Neustar and Splunk. After implementing new technologies supported by Middle Tier Services, ensure staff are trained prior to 30 days of "go live" date.
Manage work tasks via the client ServiceNow application in accordance with the Change Management Service Level Agreements (SLAs) as stated in 2.2.1 Change Management Service Level Acceptance Criteria section.
Operational tasks to support the Client environment. Including but not limited to:
- Work with Program Manager, Project Managers, Engineering staff, and Vendors to manage projects, drive outcomes and lead teams.
- Analyze and resolve complex hardware and software issues.
- Assist the client development community with performing tests and implementing software, adds, and changes.
- Facilitate in backups and restores of data and application code.
- Escalate unusual or unexpected findings to client.
- Provide reports to users and managers of the status of systems as requested.
- Provide weekly status reports and maintain hours worked on projects.
- Create and maintain project plans as necessary and keep client management notified of critical failures or potential missed milestones.
- Use change and case management procedures as required.
- Comply with the Change Management SLAs outlined in Change Management Service Level Acceptance Criteria.
- Provide an action plan for resolution of any/all faults detected.
- Provide documentation of all solutions to problems and document all application guidelines and issues.
- Provide reports to client Management to share solutions found.
- Provide and implement escalation process and/or procedures.
- Follow the appropriate quality assurance program chosen by client Management.
- Provide on-site system or application support for deployment/installation as required.
- Interact with all client functional groups to accomplish objectives.
- Create and edit computer-based documentation and trouble ticket systems to document equipment configurations, track changes and problems, and compile performance data.
- Perform assistance, training and information sharing to users and other administrators.
- Maintain leadership qualities and attitude in keeping with the standards of the client.
Please send your resume's to
WebSphere App Server consultant - URGENT URGENT