Water Billing Specialist

Town of Marana Marana is the 3rd fastest growing community in Arizona and the 2nd largest municipality in Pima County. The organization has been recognized as one of the ten most successful cities in Arizona. Marana lies approximately 20 minutes northwest of downtown Tucson and 75 minutes southeast of Phoenix. The Town makes its decisions based on a Strategic Plan that has five focus areas: Cherished Heritage, Vibrant Community, Thriving Commerce, Healthy Lifestyles, and Proactive Public Services. Marana's standards are high. We are an organization of excellence and have developed four Cultural Value Statements that provide the guidelines for how we work together. Our Cultural Values are: Dedicated Service, Respect, Teamwork and Engaged Innovation. Position Description The Town of Marana is seeking a full-time Water Billing Specialist to work in the Water Department. This is a full-time position and an exciting opportunity for someone interested in providing billing and customer service to the Town of Marana Water customers. The Town offers a competitive benefits package: Expected Hiring Range:$16.70 - $20.46 Salary Range:$16.70 - $24.22 placement within the salary range is dependent on direct experience, internal equity and/or budget Examples of Duties Provides customer service by assisting customers with account inquiries and resolves issues and inquiries via phone, in-person, and email. Creates and manages service orders, to include start and stop service requests, meter install requests, lot inspection requests, and other internal and external requests as needed. Prepares full cycle billing and manages collections, to include assigning field routes, importing billing reads and/or ordering re-reads, analyzing high/low use consumption, and monitoring accounts for disconnection and collection. Minimum Qualifications High school diploma or GED equivalency plus six months of additional education or training Over one year experience providing customer service within an office environment or closely related field An equivalent combination of education and relevant experience that provides the desired knowledge, skills & abilities to successfully perform essential functions maybe considered. PREFERRED QUALIFICATIONS: Experience working in a utility field, (water, sewer, electric, gas, etc.) Proficiency in Word and Excel Bilingual in English and Spanish (proficient in speaking and writing) RECRUITMENT PROCESS If you meet the minimum requirements, submit a completed Town of Marana application which can be supplemented with a resume and cover letter. Incomplete applications will not be considered. Candidates are responsible for verifying receipt of materials. Applications must be submitted by applying online at All status updates will be sent via email through the applicant tracking system. REVIEW PROCESS Job posting will remain open until a sufficient number of applicants have met the minimum requirements. Applications will be reviewed weekly with most qualified candidates being scheduled for interviews. TOWN OF MARANA CONTACT INFORMATION 11555 West Civic Center Drive Marana, AZ 85653 ph. / fax QUESTIONS Nikki Hemphill, HR Generalist For technical issues with the Neo Gov site, please contact Customer Support at 1-. The Town of Marana is an equal opportunity employer. If you require a reasonable accommodation at any stage of the application/exam process due to a disability, please contact the Human Resources Department prior to any deadlines related to this recruitment process. Please contact the Human Resources Department if you would like this publication in an alternative format.