Walk-IN Center IT Field Technician

About Client:

The client provides information technology (IT) services, including business outsourcing, infrastructure technology, and application services. The application service offered by the company includes application development, maintenance, and support. The markets served by the company are financial services and insurance, healthcare, manufacturing, government, transportation, communications, and consumer and retail industries.

Rate Range: $25-$28/Hr

Job Description:

Responsibilities:

Provides on-site field support to customers including installation, repair, and servicing of IT equipment.

Resolves software and hardware issues on Windows, MacOS, Android, and iOS devices.

Supports customers in a timely manner and balance priorities to achieve individual and team productivity goals.

Documents all pertinent user information and the nature of problem reported with accuracy.

Records all inventory transactions accurately to maintain service and inventory part accuracy.

Assists in investigating and resolving complex installations and maintenance matters.

Instructs customers in the operation and maintenance of systems and equipment.

Ensures issues are referred to the appropriate personnel/service areas for follow up testing.

Acts as a liaison with customers on administrative and technical matters for assigned projects.

Performs analysis on system issue trends and solutions.

Basic Qualifications:

High school diploma or G.E.D.

Five or more years of field support experience.

Experience working with corporate hardware, software and equipment.

Able to lift 45 pounds.

Able to work in the USA.

Other Qualifications:

Deep understanding of computer hardware and software components.

Experience navigating technical issues with a high level of customer service and empathy.

Excellent verbal and written communication with the ability to tailor communication style to different audiences.

Experience working in a dynamic, fast-paced environment.

Shown success in team environments demonstrating shared responsibility and accountability.

Strong analytical and problem-solving ability.

Good time management and organizational skills.

Work Environment:

Office environment.

Dress code: Business casual.

Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.

About ApTask:

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:

At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at