Duties: Position Overview:
- Collaborates with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed. Ensure equipment is labeled according to Mayo specifications.
- Researches, verifies, and documents device specifications according to purchase order and Mayo standards.
- Works in conjunction with service and business units to relocate equipment as requested by departments.
- Works independently while providing on-site installation, customer service, and technical installation and/or repairs support per department or individual customer requests.
- Serves as technical and equipment liaison in the field as needed to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.)
- Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling and impacts on the customer of proposed break / fix options to a large and diverse customer base.
- Maintain inventory of supplies and equipment necessary to complete installations or repair requests.
- Collaborate with other IT Infrastructure areas to manage parts inventory.
- Evaluates and processes equipment according to IT Security policy and guidelines.
- May require overtime and on-call participation.
Education: Minimum Education and/or Experience Required: High School Diploma and 2 years professional customer service experience supporting PC, Macintosh, desktop computing hardware and peripheral equipment - skills must include knowledge of Operating Systems and configuration, hardware configuration and software installation. OR Associates degree OR two years Technical School training in Computers, Technology, Electronics or a related field.
Schedule Notes: Day shift 7 am 4 pm
Required Skills: DESKTOP PC SUPPORT
Hours Per Day: 8.00
Hours Per Week: 40.00
Pay range: $20 to $23 per hour on W2. W2 - (2) - Workstation Technician (Desktop PC Support, Customer Service, OS, H/W config) - Onsite