VTC Subject Matter Expert

Overview Work Where it Matters Akima Systems Engineering (ASE), an Akima company, is not just another federal systems support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At ASE, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. For our shareholders , ASE provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. For our government customers, ASE delivers solutions in maritime IT, systems engineering, and integration across the Department of Defense and stands ready to help improve operational performance at a reasonable and sustainable cost. As an ASE employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options. Job Summary: The VTC Subject Matter Expert (VTC SME) is responsible for planning, analyzing, designing, developing, testing, configuring, installing, implementing, integrating, and managing network systems dedicated to transmitting voice, data, or video information. Adhering to DoD and USINDOPACOM security protocols, the VTC SME ensures the integration of cyber security best practices. The VTC SME designs and developments activities focus on modifying existing system configurations, encompassing both hardware and software. The role has a particular emphasis on network engineering for Cisco and VTC systems. Additionally, the VTC SME oversees the VTC and AV networked systems, ensuring they align with VTC best practices, DISA Security Technical Implementation Guide (STIG) standards, and updates related to system firmware, software patches, and certificates. The SME will also manage the system's physical and IT security, as well as handle processes related to the Electronic Key Management System (EKMS). Job Responsibilities: Design, deploy, manage, and sustain HQ USINDOPACOM VTC systems, ensuring conference room and desktop systems are operational per mission requirements. Additionally, perform AV-related duties including troubleshooting and installation when required. Provide expedited VTC services during restricted meetings, including attending the Alternative Compensatory Control Measures (ACCM) "Read-In" brief prior to technical support. Offer first-line (Tier 1) troubleshooting and maintenance for all USINDOPACOM AV and VTC systems, AV infrastructures, and AV Control Systems like AMX, Crestron, Extron, etc., in partnership with internal and external entities. Provide quarterly recommendations for new VTC systems hardware and software, suggest improvements to existing VTC systems, and present solutions, complex trouble resolutions, and associated risks. Configure and deploy network routers, switches, firewalls, VTC-specialized equipment, and related network devices on operational networks, ensuring no unplanned downtimes. Identify potential causes and mitigation solutions upon notification of failed AV and VTC network redundancy, including device testing, in conjunction with the government. Develop a lifecycle refresh plan recommendation for all AV and VTC equipment. Maintain, install, and update, including patching, the operating system for all USINDOPACOM VTC systems. Attend scheduled Configuration Control Board (CCB) meetings, representing J6421, and offer VTC expertise for USINDOPACOM projects. Monitor the USINDOPACOM Ticketing System for all assigned AV and VTC fix-it requests and assigned projects. Ensure compliance of AV and VTC systems with USINDOPACOM Information Assurance (IA) and security policies, including federal, DoD, DFARS, local, and industry standards. Implement and validate DISA Security Technical Implementation Guide (STIG), accounting for vulnerabilities on VTC systems, and take action to mitigate risks and ensure proper use and compliance. Analyze assigned processes, systems, and applications and recommend improvements and automation. Design, plan, and manage Continuity of Operations (COOP) Services for VTCs at both primary and backup locations, including liaising with local and distant-end VTC organizations. Provide emergent VTC Systems support in response to world contingencies, operations, or exercises to uphold the HQ USINDOPACOM mission. Submit a Monthly Status Report (MSR) to the COR-appointed Technical Assistant (TA) by the 5th of the month, detailing accomplishments, task issues, problem areas, items needing government action, and upcoming tasks for the next 90 days. Qualifications Minimum Qualifications: IAW DoD 8570.01-M, must meet IAT II minimum qualifications must have one of the following; CCNA Security CySA+ (Cybersecurity Analyst) GICSP (Global Industrial Cyber Security Professional) GSEC (GIAC Security Essentials Certification) Security+ CE SSCP (Systems Security Certified Practitioner) Must have at least 5 years of experience managing, maintaining, and operating Video Teleconferencing systems and networks. Must have experience managing Cisco-based network architectures in a DoD environment. Must be a Certified Technology Specialist (CTS). CCNA (Cisco Certified Network Associate) certification required. At least 3 years of experience with Electronic Key Management Program (EKMS) and cryptologic equipment to include KIV-7M and SG-250 families. Must possess active TS/SCI Clearance We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, and would like to request a reasonable accommodation for any part of the employment process, please contact us at or (information about job applications status is not available at this contact information). We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at or (information about job applications status is not available at this contact information). Job: Information Technology Travel: None Organization: ASE - Akima Systems Engineering Clearance: TS/SCI Work Type: On-Site Remote: No ReqID: