Job Description:
Role Summary/Purpose
At Synchrony, we enable commerce by delivering the leading financial ecosystem that connects our partners and our customers through world-class technology, products, and capabilities. Our partners and customers are at the forefront of everything that we do.
We are looking for a customer and partner obsessed Product Manager that is focused on delivering best in class products within the equal payments and installment lending marketplace. As a critical member of the Product organization, the Secured Installment Product Manager is responsible for owning the customer need while developing and leading the product roadmap to achieve our customer, partner and business objectives. This includes being the customer, market and product subject matter expert, using data to find opportunities and gain alignment with the organization and key stakeholders, while leading the development of technology-driven, innovative solutions and enhancements. This Product Manager is comfortable with ambiguity, can operate in a fast moving, agile environment, is a team player that collaborates well cross functionally and acts as an owner, proactively taking initiative, including working on other strategic opportunities beyond Secured Installment.
This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. We're proud to offer you choice and flexibility.
Essential Functions/Responsibilities
- Manage, develop, and drive Synchrony's Secured Installment product across all platforms. Create and drive the vision and roadmap of innovative new capabilities to keep the business as an industry leader in the space while owning the product P&L.
- Partner closely with the Lifestyle platform, supporting product development and strategy for client development, specifically driving growth within the Powersports, Power Equipment, and Music businesses. Collaborate with commercial leaders to identify other partners/verticals for expansion where relevant.
- Leverage an "outside in" perspective to align product roadmap to both the customer and partner needs, trends in the industry and a rapidly changing competitive environment.
- Partner with cross functional teams, including technology to drive efficiency, growth and commercialization of the product across the franchise. This includes developing and promoting how this innovation is meeting the rapidly changing needs of our business, partners and customers by telling the story internally, and externally with our partners and industry.
- Collaborate with Product Marketing on the marketing and positioning for your product.
- Proactively engage with Compliance and Legal to ensure adherence with all external and internal compliance and regulatory requirements.
- Monitor and report on key metrics for the products to assess the success of the product and features and determine necessary enhancements.
- Strong communication skillset and executive presence is key - frequent meetings with Clients, Client teams and senior leadership.
- Perform other duties and/or special projects as assigned
Qualifications/Requirements:
- Bachelor's Degree or, in lieu of a degree, a high school diploma and 10 years of marketing or product experience in the credit card or financial services industries
- Minimum of 8 years marketing or product experience that includes:
- A proven track record of launching new products or applications with demonstrated business impact
- Ability to influence and coordinate multi-functional teams
- Experience delivering formal communications to senior business leaders and/or key external business partners.
Desired Qualifications:
- Payments, BNPL, installment lending, secured / collateralized lending, credit card, consumer finance or financial services industry experience.
- Experience within installment loan marketplaces and understand of latest customer experiences, features, enhancements, news, trends in this space.
- Experience leading strategies targeted toward big ticket purchases and higher average order value, including within Powersports, Auto, or other verticals with fragmented merchant dealer.
- Demonstrated ability to manage complex initiatives and projects in a matrixed environment.
- Outstanding communications, relationship building, influencing and collaboration skills.
- Strategic thinking with ability to develop and implement actionable plans to drive business results.
- 10+ years marketing or product innovation/management experience
- 5+ years managing people and teams
- Strong background working with clients, reporting on performance and delivering results.
- Demonstrated project management skills.
- Advanced problem-solving skills with the ability to develop innovative solutions in a fast-changing environment.
- P&L experience with solid understanding of business financials
- Current on financial services, payments industry trends, competitors, emerging technologies and companies
- Strong technical knowledge (financial services)
- Product commercialization experience, marketing and communications expertise
Grade/Level: 14
Job Family Group: Growth / Product Org
The salary range for this position is 150 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
N ew hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time
Job Family Group:
Marketing