Client Summary:
- Leading technology platform for home and community-based care
- Originated from a vision to develop a comprehensive homecare solution
- Aimed at supporting aging individuals and those with disabilities to thrive at home
- Employs over 700 team members worldwide
- Passionate about revolutionizing healthcare by creating a connected homecare ecosystem
- Connects patients, personal care providers, managed care organizations, and states
Position Responsibilities:
- Successfully lead all provider implementation activities for the SMB, Mid-Market, and Enterprise customer segment.
- Develop, own, and oversee the provider implementation strategy, project management, and playbook to deliver value to providers through expedited onboarding timelines, increased customer adoption and proficiency, and reduced post sale churn.
- Partner with the Interoperability, Customer Education & Training, Customer Success, and Technical Customer Care groups to align on implementation best practices and set a standard for how this comapny implements new provider customers.
- Manage all implementation KPI's and report monthly on performance to executives and key stakeholders.
- Lead, coach, mentor, and optimize core teams around each provider market segment.
- P&L ownership and management
- Other responsibilities as communicated, align with typical leadership responsibilities (i.e. owning and managing daily standups, weekly and monthly meetings, and 1:1's, etc ).
Experience & Skills:
Required Experience and Qualifications:
- 15+ years of experience in SaaS implementation, with 10+ years of experience in a senior leadership role.
- Deep understanding of implementation and project management standards and best practices.
- Knowledge of the 21st Century CURES Act and corresponding EVV requirements, Medicaid revenue cycle, and Medicaid billing rules.
- An engaging leader with an executive presence who sets and maintains high standards, leads by example, and holds themselves and their staff accountable in over-achieving KPI's and providing an exceptional customer experience.
- Strong project management acumen with the ability to drive operational excellence through partnership with cross-functional teams.
- Strong customer-facing presence with the ability to interact with customers, vendors, and 3rd parties.
- Demonstrated experience in building scalable and repeatable processes in a system of record SaaS implementation organization.
- Track record of hiring, training, coaching, mentoring, and retaining high performing staff.
- Exceptional communication skills, both written and oral
Preferred Experience and Qualifications:
- 5+ years of experience in system of record SaaS software implementation, with provider healthcare experience strongly preferred.
Compensation $200k, Health insurance, 401K, maternity leave , vacation, paid holidays